Blue Cross and Blue Shield of Kansas City

Wish I could give them 0. Awful customer service. Nothing but a money racket.

Tried to call on my break. Got nowhere... 19 calls ahead of me. They are such thieves, can't stay obligated to a plan. Where does my $2000 a month go to???

I tried to obtain dental information on the Website 8 times, but was unable to submit the first page of 3 requested bits of information. Useless Web site. After I wrote a review about my dismal, annoying experience, I could not submit it...it vanished! I gave up.

Had a hold time of literally seconds before talking to Jarvis in customer service about my membership. He was very friendly and easy to understand! Was able to get the information I needed within 12 mins long (total) of a phone call! I'm impressed. (...and he had some sort of computer system down at the moment)

This company represents everything wrong with capitalism in healthcare.

Had surgery 6 years ago. Now another injury. Doctor submitted for an MRI on thursday. Bcbs advised needed a peer to peer review...that they sent through on a Sunday. What dr office is open in Sundays. He doesn't work Mondays so when they send it today, going to be rejected. All the while, the patient(me) can't stand up to walk. Yeah, let's string this along to avoid paying for things the insurance company is responsible for. Glad we pay hundreds of dollars a month for this circus of a company. Will be documenting everything along the way and will document on social media. Might even bring my documentation to the local news so people can see how big a joke these insurance companies are. This will not go unheard.

Very bad costumer service

I work there what else can I say best insurance in the world

spoke with a representative, when they were not able to resolve my issue I got transferred to a supervisor. These two employees had the same knowledge base and did nothing to assist me. After speaking with them I feel like I wasted an hour of my life.

* DON'T CHOOSE THEIR SHORT TERM PLANS * I've been using blue cross blue shield for two years now and I've had the worst experience. The plans for a single individual are outrageously priced for how high the deductible is. Also word of advice: don't get injured while using this insurance. It will count as a "pre-existing condition". I saw my doctor one day before it became effective i guess and I've had to pay out of pocket for everything. Also their claims department is so unorganized so DO NOT pay a bill before calling. Just found out that they covered "some" of my PT but then after calling found out they didn't cover any of it so now they have to deny it and recharge me. So much for a company that promotes "health".

BCBS keeps sending me invoices of past dues even though I have contacted their customer service a thousand times. All mineand my wife's monthly premiums are paid directly from my bank.This is ridiculous and must STOP

All of my experience here has been interviewing. Just gotta say, people are always so nice. Even though I don't work there. Just great people

They declined a med I really need even though my doctor signed a letter that I needed it. They found a detail the doctor hadn't filled in just exactly right, and used that to decline. The doctor is willing to put the info in the blank the way they want it, but they said NO, their policy is not to review for six more months! So I am being hung out to dry on a technicality and they know it. I have started proceedings with the state insurance commissioner. Watch out, they are cheats-don't trust them.

Good insurance but that's the only thing good about this business! I have had coverage from BCBS KC for almost 20 years paying for myself out of pocket. The rates for a single person are just ridiculous, almost matching my rent per month. I am glad to be getting coverage from a different company now.

****I AM ONLY LEAVING THIS BASED OFF THIS ONE EXPERIENCE*** Short, sweet, and simple, thank you so much to Candy (Kandy? Candi?) for having a heart. It's not easy to find genuine people that actually care about what you're going through, so it meant the world to me knowing she would go out of her way to try and help me in such a trying time. Money isn't easy for me, so having to fix decade (and half decade) old dental mistakes that were made by money-hungry A holes is not only hard, but traumatic. I can now rest easier knowing she was willing to go out of her way to call me back, after reviewing through policies and finding a possible solution to my major problem. SO PLEASE GIVE HER A RAISE OR PROMOTION BECAUSE SHE'S NOT A HEARTLESS ROBOT LIKE A BUNCH OF THE PEOPLE I'VE DELT WITH IN THE DENTAL INDUSTRY ❤️

I've been in charge of appeals at a joint commission accredited facility for almost 5 years and I've never been so frustrated with an insurance company in my career. Long story short, I've submitted a total of 28 appeals (7 appeals, each submitted 4 times) and all but 2 have been completely rejected, not even reviewed. The two that were accepted and reviewed were denied for no reason. I've spoken to the appeals department and the only thing they can tell me is that they've never received the other appeals, which is a lie because we've gotten dozens of form letters stating that the appeals are rejected, with no contact information on the letter so I can't even call to ask what's going on. It's hard to operate as a provider when the insurer just keeps throwing your documentation in the trash. One star.

I was attended by mrs. Perry from customer service. me and my wife are very pleased the way she treated,help and understand us with the situation. I think she went beyond her duty in investigating and looking for a solution to what happen to us in a medical office. And she contacted mrs trish from FEHB office and then she told me what I should do. That is why you should have personal that go way beyond. THANK YOU.

helpful

I gave you 5 stars, in return you should build a gleaming new office in Beautiful Johnson County, Kansas

BCBS allowed the use of their facilities for a health clinic for working musicians- in conjunction with the Crossroads Music festival in Kansas City.

Great Insurance

It has been 2 months since I injured my back and it is getting worse, can't sit at work without pain down leg and I'm an accountant. They denied my MRI so now I have to pay for it myself. Thanks.

Blue Cross & Blue Shield of Kansas provides me good insurance, at a fair value. But for some reason I have spent 6 weeks trying to get approval for a very common, simple prescription I have taken for over 10 years and BCBS of Kansas has always covered. Great people, but that seems to be overshadowed when I can't get my prescription . I can only imagine the amount of time I have spent working on this, today was a 22 minute call. But, still no prescription. I guess I should have driven to Topeka and stayed until it was approved.

Called to cancel my short term insurance over the phone, because my new insurance was going to kick in. Regina was wonderful and took care of that in a timely manner! Will recommend Blue KC for short term insurance.

Marsha Yarnell does a great job corresponding with our office on a timely manor. The online tool to look up patient benefits works great saves the office so much time!

Great people, great company!

Very nice people, beautiful place

I worked as a contractor. After a week and a half I was assigned to a new department. I developed reports being the only one in my area knowing the new database. The place is a disorganized mess. One must not question, just do it.

Every time I turn around my son is kicked off my husband's insurance (his biological son). I have sent in EVERYTHING that has been requested. All I have received is more paperwork and hospital bill with NO insurance coverage!!! No explanation as to why they are not covering his son on his insurance which he pays.

The front desk security personnel are nice and the lobby area is very chic. The cafe has many options, prepared fresh and great presentation. It serves healthy foods too!

Coo

Great insurance

I had an amazing experience with customer service representative Darnell. I had an issue with a claim. Darnell took ownership of the issue. He called the provider on my behalf then followed back up with me after he took care of everything. I have never experienced better customer service from anyone. I am so pleasantly surprised by my experience. Outstanding Customer Service! Thank you Darnell!

Dishonest, no reply to communication, no accountability. I always recommend my clients avoid having any coverage under BCBS.

Everytime I have any larger medical work done that is supposed to be covered 100%, they always try to find a way to deny coverage. I have to battle everytime, and it gets drawn out for months. This has to be legally considered bad faith practice- not covering what is supposed to be covered as deemed on the policy. Have never had a worse experience with health insurance.

BCBS customer service helped me work out an incorrectly billed hip brace from a third company. They were supportive and helped me solve a billing issue that took them several weeks.

this insurance does not know how to process claims. They processed a claim 3 times and still got it wrong. They tell me a different bill everytime although the service is completely covered at 100% by them (per their own policy that they tell me every time I call customer service). I would not recommend them

My coverage was finished last year. But they still send bills to me.

BCBS of KC is 100x better to deal with on a provider side and consumer side compared to the other insurance companies out there! It’s the only company I’ll even consider to provide benefits for our office staff! If you’ve dealt with insurance companies for 20yrs like I have you would know they far surpass the customer service you have to deal with when it comes to the other large insurance providers! No company is perfect but they come closer than any of the others!

The employee was rude when asked questions. Employee's should always be kind and want to go above and beyond for customers. It doesn't seem like that happens here often.

This rating may be altered but, as of now I have had the worst experience in my life with this company. I do not state that lightly either. I had a short term policy with them because I moved to the area in June and had to get insurance for my school. During my short term policy I had an MRI (that was covered) revealing a torn ACL. I put the surgery off till December due to my schoolwork and wanting to wait till I was in the winter break so that it wouldn't impact my grades. Everything appeared fine, BCBS told my surgeon's office they did not need to pre-approve my surgery and they were covering my healthcare up until now. I renewed my policy in November or end of October and everything still seems fine. My mailed EOB's state that everything is being covered and I am paying copays at my physical therapist office. I have the surgery on Dec. 20th and pay my portion. A few days after my surgery I reapply for the new year and everything seems fine (I should have just gone with marketplace coverage). On Jan 1 they send me an email, of course the office is closed. Jan 2 they tell me I will be denied for coverage because my knee (that, at this point believed was covered) surgery and the fact I was still receiving healthcare for it and thus was a pre-existing condition. Come Jan 8 I receive an EOB from visits to the physical therapist in november and december stating they are not covering it. I call and find out they are also probably no longer going to cover the surgery or surgeon's fee. The ONLY reason I pursued the surgery at the time I did was because it seemed like they were covering my healthcare. Turns out now, they are backpedaling. I understand that a company needs to make money. I understand that insurance companies need to make money. This though. This is a scam. If at ANY point they would have stated there was a problem I would not have pursued a 25,000 dollar surgery. I couldn't have afforded it. No, they waited to tell me till AFTER the new year that there was an issue. I am now paying cash for my physical therapy. I don't know many that have 25,000 dollars to throw at a surgery. I for sure barely have the money to pay for my physical therapy at this point (I'm a grad student. I live off my loans). I spoke to a fantastic rep named Carmen who is doing everything in her power to aid me in getting their med director to look at this. It is pending. I will update my review once it has been finished but, at this point it's not looking good. I do not recommend them.

I was on Healthcare.gov in 2016 through this company. I cancelled my policy before June 1, 2017 because I was getting private insurance. I was charged for one month because they said they didn't get the cancellation, and they had no control over it. If that's all they'll do to help, I will never use this company and definitely discourage anyone else. They won't take a step to help you. They just steal your money. They wouldn't accept payments, so they're sending me to a collection agency. I'll make payments to them, and let BCBS pay them for it.

High cost, lack of coverage, poor service

0 Stars. No wonder they have such poor ratings. They went back 2 1/2 months to terminate my coverage the day I gave birth. Insurance that I had already PAID for, they refunded it to my account, and now I am completely responsible for the birth and postnatal care and sans insurance. This can't be legal, I'm contacting a lawyer.

Sure expect a bit of hold time, but customer service reps are very friendly and helpful, willing to put out extra effort to help their members with vendors etc.

I work at a dental office and every time I talk to one of the reps about dental benefits, I am on the phone with them for at least an hour. Every rep that I have ever talked to from this company has no idea about anything dental related and they take forever to look the benefits up and always put me on a 2-4 minute hold which is annoying. No other ins company constantly puts me on hold and when I ask for information, they rattle off the information to me quickly so I can continue on with the next patient. This ins company obviously needs to put their employees through more training. I dread calling this company.

***UPDATE*** I am updating my complaint to reflect the reversal of my insurance policy termination. I improved my BCBSKC rating from one to three stars, only because the company did escalate my issue to their VP of Membership and it was resolved. The rating will remain at three stars, because it should not take as much complaining and demand for answers as I had to put forth. Due to owning our own business, my spouse and I had the time and resources to constantly follow up daily. My heart goes out to the many people they terminate, to which they provide some vague excuse regarding federal mandates and then give them the run-around until they finally just give up. I respect terminations due to non-payment - everything must be paid for; however, if you feel like you were terminated due to a glitch in the system, miscommunication or something similar, I encourage you to fight BCBSKC for wrongful termination. Encourage them to listen to the calls you made to their reps and save all of the emails you receive regarding your account. ALWAYS verify any changes or updates you make online with a person over the phone. Perhaps, don't even make changes online, do it ALL over the phone, so that it is on record. Former Review___________________________________ My spouse and I had two separate plans until we were married in 2015. For 2017, we decided to purchase a family plan. Somewhere ON their end they applied our auto-payment incorrectly and also did not cancel my spouse's plan. Due to their error, our "family plan" was terminated for non-payment March 1, 2017. I was not notified about non-payment be mail, email or phone. I only found out June 2017 because a claim was rejected. Blue Cross Blue Shield KC will not take responsibility for this error and I have been left without insurance for the first time in 34 years. We had the top tier plan and now I have nothing. My spouse was able to keep her insurance since they never terminated her individual plan. Between January and February, I not only confirmed my auto payment, but had to call twice to request a card for my spouse. They both confirmed my payment and also sent my spouse her card - if we were delinquent wouldn't they have notified me at this point. I am not one to blast a business publicly, but health insurance is a matter of life and death. This truly is the lowest of low for any business. I feel silly for touting them for all these years. Shame on you BCBS. Please don't respond with some email to this "interact" address, unless someone has already looked into my situation and is ready to reinstate the policy. I have already spend countless hours trying to correct this situation. Please contact Sara Ryan at BCBS for information about my situation, if you truly want to provide real, compassionate customer service.

Following up on my review last week. I've continued to receive lip service that they are "looking into the issue," but in reality, they are stalling. My rep is conveniently on vacation this week, even though she was supposed to be processing my application for short-term insurance while this matter is resolved. Funny huh? Due to only two companies offering short term health insurance, I still have to give these crooks my money. I've become more infuriated as the days have passed and will be involving a third party to help me navigate the wrongful termination of my health insurance. I know we don't have many options in Kansas, but I encourage you to purchase insurance from a different company or to make sure you call them often to confirm your plan hasn't been terminated. I'm honestly shocked they have handled the situation so poorly - I've had them on and off for many years and never dreamed they would treat a consumer this way.

Worst experience we've had with an insurance company, and we've dealt with several. They wouldn't pay for a basic ultrasound. Also, they are trying to stick us with a $33,000 bill for a procedure that they are calling "experimental" but every other insurance company is calling standard practice now. Pathetic.

My plan started at $180 then jumped to 240 and now I find out they will not renew my plan after the end of the year. They claim to have lost 100 million since 2014 and it seems like they did nothing but raise rates to try and stop it. Pure incompetence and greed. We all know the games the insurance companies and hospitals play and its at the peoples expense. Tell us BCBSKC, what is the average price you have been paying hospitals for bags of IV saline? How much do your executives make? I won't use them again unless I have to.

Everything about them is horrible...EVERYTHING is bad!! Coverage, customer service, hold time, follow-up, etc. This is absolutely by far the worst insurance company!

Took my payment, didn't apply it to my account and now I'm getting bills from my dentist saying I don't have insurance.

Have had a policy with BCBS for 10 years. Started out at about $200 / mo. Now am at $1,300 / mo. Was told this plan will not be available to me next year. Only other plans available this year have really high deductibles, limited to 1 or 2 pharmacies, my doctor not in network on the new plans, around $700 / month. And, by the way, if you are out of town NO COVERAGE! Stabilize and send back to KC for hospiltalization. That's TERRIBLE insurance. I have NO idea what I will be doing in 2018. Pure GREED! You need to change your tag line from Live Fearlessly to Live Broke!

Anesthesia Association of KC is a terrible company. I do not understand why HCA uses them as a supplier. My insurance company,Anthem, Blue Cross, Blue shield made a mistake on submittting the codes a (manual error). The codes submitted during the first and second adjustment were the same, which means that the error was manual or the they adjusted the claims, after I already paid the bill. Blue Cross, Blue Shield does an audit 4 months later and catches the error. Just really feels shady from my end. Anesthesia Association of KC mentioned 30 to 40 other clients also had the same problem. You would think that Blue Cross and Blue shield would get a project manager on the case and make sure that they contact the customer personally. Anesthesia Association of KC were very resistant to help. They didn't even want to get on the phone with Blue Cross, Blue Shield to help bridg the gap. Once again the customer gets caught in the middle. No one is perfect! I understand that, but the customer is the one paying in the end.

Tried to call customer service and there were 32 calls ahead of me! Tried sending on-line and the link says the email will be returned in 24 hours. That was three days ago. No easy way to get hold of them!

Similar to what a previous review stated, maternity coverage is EXTREMELY misleading. I read every word of my explanation of benefits when signing up for this insurance (pre-pregnancy, April 2016) and paid specific attention to maternity coverage as we hoped to have another baby. Fast forward to January 2017 (find out we're pregnant)...my premium has gone up 25% with no warning or explanation, my deductible went up, and although my explanation of benefits says maternity is "covered," in reality it all goes toward deductible. I will likely pay around $10K (on top of my insane monthly premium) for a perfectly healthy pregnancy and (hopefully healthy) delivery. It is ranging from $97-$125 per appointment I need that is not one of the standard monthly checkups (i.e., going in for sickness).No one has been able to offer me any explanation for this except to copy and paste a generic comment about rising medical costs. Extremely disappointed, frustrated, and confused, and no one has any answers to help. Have waited on the phone for over an hour before only to get disconnected, and every time I send an email and am told to "expect a response within 24 hours" it takes a minimum of three days, up to a week sometimes, and I have never even received a full answer to my question.

Added my wife to my health insurance almost one month ago. Was lied to, told she would receive her insurance card within 7-10 business days. We have received nothing and have contacted them to GET HER CARD! Blue Cross and B.S. (because that's what it is, B.S.) have taken the money from my paycheck for her "health insurance" but haven't bothered to get off your lazy asses to SEND US HER INSURANCE CARD so she can actually USE her P.O.S. insurance to see a doctor! Bunch of money grubbing lazy worthless bags of bloated crap, with no one we have spoken with who actually does anything you SAY you are going to do! Your organization is so transparently money hungry, worthless, and lazy! And we are stuck with your worthless asses because that's who my employer deals with. I hope the vast majority of your employees rot in the afterlife because you will keep getting away with inhuman behavior here. Someone with a conscience please get off your lazy ass and get my wife her insurance card! Premiums-oh yes! Insurance card to use said insurance--good luck! Your organization is pathetic!

I have the unfortunate pleasure of having healthcare coverage through BCBS Kansas City and they're incompetent and rude. They're so incompetent, they've can't handle their own pharmacy requests and so they contract it out to express scripts (which is an equally piss-poor company). I received a prior authorization for a specific medication, but when BCBS Kansas City sent the info the Express Scripts, they sent the prior-authorization under my wife's name! It took 2 hours on the phone of dealing with a belligerent woman whose name was probably Sharkeisha. Homeless people could run a better company.

Very nice people

Absolutely horrible and rude customer service!! I called for questions regarding a procedure and the lady on the phone was asking for an address and when I gave her one it was apparently the wrong one because they failed to update the system and so when I gave her the old one she proceeded to say "I asked you for any other possible address why didn't you give me the right one" and she was a total b*tch in getting a response to my questions on the cost and she said she couldn't do anything about it as rude as humanly possible! There customer service is piss poor!

Terrible experience they pay only the amount they want I don't even finish the treatment and already owe 3095 dlls because they refuse to pay in network I hope I can cancel this joke of ridiculous coverage

If there was a zero or minus star, I'd choose it. They take your credit card and then just charge whatever, whenever and when you try and contract them, they phone message says average wait time is 90 minutes. When you try and send an email, their form let's you fill in all the blanks, but when you hit the submit button, they screen doesn't respond. You can't call or email to stop them charging your card. Their premiums are crazy and their services are limited.

I accidently left my daughter's insurance card at our home during a trip to see my parents. That weekend my daughter was running a fever and took her to Urgent Care. I tried calling BCBS KC to get her member ID and group # information and there was nobody available. I was directed to an automated system that, through three attempts, immediately hung up on me. Very very disappointed. I look forward to customer service calling me as I plan on delivering my dissatisfaction directly to them. JH

I cannot get a hold of Blue Cross. I called the number and get put on hold for at least 15 minutes, then get disconnected. This has happened 3 times this week. I have also sent them an email. No reply. I have a very urgent matter to talk to them about. This is crazy. What kind of customer service is this? They do not even deserve 1 star.

Thanks Mr. Obama, my coverage really sucks now.

A doctor can try to get 'prior approval' for a procedure but Blue Cross will consistently deny it. How can a bunch of uneducated people sit at a desk and overturn what a medical school graduated doctor is trying to accomplish? That's just on top of rates increasing every single year without fail, as the coverage and customer service continuously declines.

I was given a number to find out if they have receive my first payment by mail yet and I had a question about my coverage... waited on hold for 60 minutes and then was disconnected... so I called back once again placed on hold for 46 minutes and as soon as someone answered I was disconnected again!!! This automated service is ridiculous...... no I still haven't been able to get through as a matter of fact I'm on hold again with a estimated wait time of 83 monutes!!!

I hope i can get covered for next year i spoke with a representative got all set up then when she goes to take my money she says it declined so i called her again after checking my balance which funds were available and she has not anwsered the number i have for 3 days i hope the holidays and their hours won't ruin my chance at getting covered asap.!