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Dentist Dental clinic

Barry Road Dental Group, Dr. Coleton Caldwell

Ruby Simmons - profile photo Steve - profile photo Davida Connell - profile photo Fayera Gurmesa - profile photo
4.6

83 Total Participants

Business Status Operational
Neighborhood The Coves
Address  5571 NW Barry Rd, Kansas City, MI 64154, United States
Plus Code  86F769W4+G5
Global +Code 69W4+G5 Kansas City, Missouri, USA
Website barryroaddentalgroup.com
Phone (816) 587-0600
Accessibility Wheelchair-accessible entrance
Planning Appointments recommended
Health & Safety Appointment required, Mask required, Temperature check required, Staff wear masks, Staff get temperature checks, Staff required to disinfect surfaces between visits

What visitors are saying

profile image I am always impressed with the high level of service this office offers.
profile image Friendly staff and minimal wait time.
profile image I was treated quickly and painlessly for the large chip and crack.
Read more reviews

Karla Burnett

5
2 years ago

My husband, adult son, and myself were already clients. I wanted my 13 & 16 year old boys to go where we go. After their cleaning they were in the car so excited.... and said...we are glad you moved us..we like this place...they have good customer service. I was shocked to hear teenage boys saying & noticing that. Awesome Family Dentist.... Wonderful Staff:)

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
That's so nice to hear, thank you for letting us know :)

Ruby Simmons

3
2 years ago

I was a patient at Barry Road Dental Group since 1994. Service was always first rate. However, they will not disclose whether or not their business has a COVID vaccine mandate in place. They've lost my business. And yes, they can state if there's a mandate in place and not violate HIPAA rules.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Barry Road Dental Group respects and protects the needs of our patients and employees. In light of COVID-19, we comply with all applicable federal, state, and local law and regulation while maintaining patient and employee safety and privacy.

Susan True

5
3 years ago

As always they are on time, all the staff are friendly and caring and we have come to these dentists for years because we trust their care of our teeth

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Susan for the nice review, we appreciate it!

Steve

5
4 years ago

This was a routine visit. Everyone was friendly and efficient. I recommend this facility.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Steve, we appreciate your review :)

Jim Beiter

5
4 years ago

I am a new patient here and I was very happy with how I was treated. Great staff!!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you for the review Jim, we are so glad to hear you were happy with your visit! Welcome to our office, we look forward to seeing you soon :)

Ronda Clark

5
4 years ago

Great visit and very clean, sterilized. Thanks ladies my chompers feel great!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Ronda for the review, it was great seeing you today:)

Philip Senturia

5
4 years ago

Fast, easy, and the dentist listened to my needs.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you for the great review, we appreciate it:)

Pauline W

5
4 years ago

I was a new patient, I felt the Covid Precautions were good. The staff were all friendly and introduced themselves. I usually have pain even with a cleaning; I had no pain at all. The hygienist had a light touch and did a great job. The dentist was friendly and funny and efficient. I will be back.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much for taking the time to review our practice. We are so glad you felt your visit went well! Welcome to our practice :)

Frank Mana

5
4 years ago

The entire office from the receptionists to the Doctors are professional, friendly, courteous, and skillful. Just a great experience even if you do not like going to the dentist. They all go above and beyond to take care of your dental needs.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Frank for the very nice review :)

Mary Jane Lombardo

5
4 years ago

Love this office, the staff and doctors are wonderful!!!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much for the nice review, we appreciate it :)

Janet Kinder

5
4 years ago

Thank you for taking care of me - your speedy service was appreciated!!! Art Kinder

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Janet for the great review :)

Davida Connell

5
4 years ago

I’m very picky about my dentists. That’s why I keep coming back here. They are always friendly also.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much for the great review :)

Jerald WINDSOR

5
4 years ago

My hygienist was excellent. Thorough and professional. The best trip to the dentist I had in my 60 years of life. I highly recommend Barry Road Dental Group.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Wow, thanks so much for the great review, we appreciate it :)

Fayera Gurmesa

1
4 years ago

if there is zero star I am gone give zero, but I can't found out that. total they are running for money not for people care. I think they haven't the ability to care human and their focus is on money and only money. I recommend no one never visit this Barry road dental group worst ever!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
I am sorry you were unhappy with your visits to our office and had problems understanding the doctor, our staff and your insurance benefits. We understand there is a language barrier and tried very hard to inform you on your treatment needs and answer all of your questions. As we have tried to explain to you before sometimes doctors do not know how deep decay runs in a tooth until they actually start to do a filling on the tooth. Dr. Altenburg was actually trying to save you money by doing a filling on your tooth vs telling you that the tooth required a root canal and crown. At the time the filling was done, Dr. Altenburg informed you that once she started on the filling she could see that the decay in the tooth was very deep and informed you that the tooth may require a root canal if you experience pain. When you came back a few days later and were in pain with the tooth we were able to get you an appointment that same day with a specialist for a root canal. Dr. Altenburg advised the office as a courtesy to not charge you for the filling that she did because the tooth now needed a root canal, so the charge for the filling was removed. We understand insurance is complicated and especially complicated when there are language barriers. We are sorry that the insurance you selected has a maximum benefit and did not cover all of the procedures that your teeth required and that you consented to having done. We do feel we did our best for you and are so sorry you were unhappy with our office.

Toni Madeira

5
4 years ago

I love this dental group. Great hygienists, timely appointments, and a well run office.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Toni for the great review, we really appreciate it :)

Melinda Diaz

5
4 years ago

Had a great visit and now my teeth are super clean!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Melinda we are so happy you had a great visit and your teeth feel so clean :)

Salena Smith

4
4 years ago

I love the staff and always have excellent care when I go, they are great about remembering you & providing personal service. I do feel very strongly about being called prior to my appointment about the possibility of re-scheduling though- to me that is exceptionally rude and very unprofessional.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Salena, we appreciate your review and we will make a note to not ask you to move or reschedule any of your appointments in the future. Thank you so much for letting us know, we appreciate your feedback.

William Johnson

1
4 years ago

They told us insurance would cover basic cleaning and X-Rays but insurance did not cover all their preventative services. Do not trust!!!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
I'm sorry you feel you were mislead by our office, please know it is not our intention to mislead any patient. In fact our Insurance Coordinator contacts every patients insurance company prior to their appointment to verify coverage and co-payments and that information is relayed to all patients as a courtesy prior to their appointment. I am sorry you feel you were mislead by our office but our office just calculates co-payments based off of responses from your insurance company. There are all sorts of reasons why your insurance company may have told us services would be covered and then were not. Every insurance company states the estimations given regarding services and co-payments are just ESTIMATIONS AND NOT A GUARANTEE OF PAYMENT. Payments are considered when the claims are actually received. We would be happy to look into your specific situation if you would like to contact us at 816.587.0600.

Nolan

1
5 years ago

About a year ago I came to this dentistry office for a checkup and cavities filled if i had any, instead of going to my regular dentist. Come to find out one of the teeth which were worked on was showing up on x ray as being very very thin and almost see through. (as well as many fillings coming out/having to be replaced by my regular dentist)I was having pain in my left side on my mouth after my visit here and discovered that dentist tim had mutilated this tooth to the point of looking completely different from all the other side. I also had to have in between my teeth smoothed down with the filing strip in order to be able to floss.

Chea “CozyCoaster2159” Onion

5
5 years ago

Great dentist office. Staff is friendly and does excellent work.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much for the 5 star review and the kind words, we really appreciate it :)

James

5
5 years ago

Friendly staff and minimal wait time. The hygienists do a thorough job cleaning my teeth and the dentists are excellent.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much for the review, we really appreciate it :)

Melanie Conchola

5
5 years ago

Dr. Stephanie is amazing; I had to have alot reconstructive work done and she did a magnificent job. Shawna is an amazing tech and makes getting a cleaning as quick and painless as possible. Ronda is also asking at working with you getting you in as quick as they can. All the staff are always smiling and friendly. I will never go anywhere else.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Melanie for the "GREAT" review, we really appreciate it :)

Milad Naeimi

1
5 years ago

I wish I could gave them zero star they did nothing in my teeth’s and they charged me and they used my insurance benefit and when I called them they said for anytime you coming to office you have to pay even you coming to fix the problem Our dentists made for you!!! I mean seriously I have to pay for problem your dentist never can fix it and I waste my time to came to your office and I have to pay for your fault too! I documented all they didn’t to my teeth and file it in my insurance never recommend to ppl and if I saw anyone going there tell what happened and let them know what this office did that to me!!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Mr. Naeimi, We are so sorry you were unhappy with your visit at our office. When you first came in to our office for a routine cleaning you had complained of pain in a tooth that you had a previous filling in. Both Dr. Stephanie and Dr Tim did adjustments for you and after each adjustment you indicated your tooth felt better. On your last visit you continued to complain of pain in this same tooth, after trying previous adjustments Dr. Tim referred you to an endodontist for an evaluation of a possible root canal. We sincerely hope you take Dr Tim’s advice and seek an evaluation at the endodontist for the continued pain you are experiencing. As far as your insurance goes, I am sorry your insurance company only covers two evaluations per year and those two evaluations were used the two times you came in to have your tooth evaluated and adjusted. We understand insurance is expensive and it is frustrating when treatment is not covered but please understand your insurance is a contract between you and your insurance company and we only charge your insurance company for treatment that has been rendered. If the tooth that is hurting you was a tooth that one of our doctors did the filling on the adjustments would be included in the price of the filling but the filling was done by another dentist. We hope this helps you understand why there was a charge for an evaluation on a tooth that we did NOT previously treat. Sincerely, Barry Road Dental Group

Brian Richardson

5
5 years ago

Quite frankly the best dental office ever.. staff is fantastic. Always make you feel comfortable, have smiles and very warm and welcoming environment. It’s always a pleasure to go to this dental office.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
WOW, thank you so much Brian for the great review, we really appreciate it :)

Dan Dooley

5
5 years ago

I'm so glad I found Barry Road Dental Group! Great location, friendly staff, clean and comfortable surroundings, informative and knowledgeable! Couldn't ask for more!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Dan for the kind comments, we really appreciate it and are so glad you found us too :)

Brian Loyall

5
5 years ago

I don’t even know where to start other than to say if you’re looking for a new dentist maybe even closer to home, Barry rd Dental Group is the place to be/ go friendly staff, Ronda the receptionist will help set you up and listen to you’re concerns. If you’re new as well and have been refered you and the referee will be compensated and you can used that to you’re visit or following visits!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Brian for the great review, we really appreciate it :)

Orange Peel

5
5 years ago

Very nice staff who were a lot of help. Needed a crown, but we had to make a choice because of bone loss under one tooth. We had a very good discussion of the options and what the best way to move forward might be. We were given recommendations and information which permitted me to choose what I needed to do. Was given a cost estimate for the crown before leaving and there was no charge for the consultation - which was very thorough.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you very much for the nice review, we really appreciate it :)

Susie Parker

5
5 years ago

Very friendly and works with my best interest. Recommend this team very highly, they're awesome!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Susie for the great review, we really appreciate it :)

Tammy A

5
5 years ago

I absolutely love my dentist. I am always welcomed and made to feel special when ever I go. I have had bad experiences in the past with other dentist and vowed to stay away from any dentist as I didn’t trust them. Steph and Tim have converted me. They are gentle and just overall great people and not to mention they don’t hurt you. Now Shanna is the best hygienists ever. I would get my teeth cleaned and polished everyday if I could. They are the best and will always have a patient forever!!!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Tammy for the great review, we appreciate it :)

Toni Camp

5
5 years ago

I was very nervous, as most people are, when I moved to KC and had to find a new dentist! This has been my best experience with a dental office by far. Shauna is a fantastic hygienist, always making me feel comfortable and relaxed. Doctor Stephanie is the best, and the work I have had completed has been fantastic.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Toni for the great review, we really appreciate it:)

Carolyn Shinkle

5
6 years ago

Dr Stephanie Atenburg made me feel very comfortable. Explained what she would do. Would recommend her.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Carolyn for the nice review, we appreciate it :)

Frances Gentry

4
6 years ago

I had an emergency and they got me in with no delay. Everyone was kind and helpful and went to bat with the lab and insurance to get my problem resolved quickly.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Frances for the nice review, we appreciate it :)

Gabe Zamora

5
6 years ago

I was new to the area and I was looking for a new dentist. Barry Road Dental was there close and I was extremely pleased with everything! The fit me in for a dental emergency, the staff was very friendly and the dentist's were extremely caring. Glad I found my new dentist!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Gabe for the nice review :)

Marcie Kneib

4
6 years ago

Was very happy with the service at Barry Road Dental. The staff and dental technicians were friendly and professional.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you Marcie for the nice review, we appreciate it :)

Kimberly Taylor

5
6 years ago

I love Dr. Stephanie, Gina and Rhonda! They all make my visits comfortable and without hassles!

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thanks so much Kim for the great review :)

John E

5
6 years ago

Very happy customer of 10 yrs. Recently Dr. Stephanie Altenburg, Professional Jeanna & Hard Working Office Rhonda performed a amazing urgent Dental Procedure on me. So very impressive & greatly appreciated, thank you much. Great Dental Office 110% ?

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much John for the great review, we really appreciate it:)

Godrick Gnomëski

1
6 years ago

I'd give less than a star if i could. This company is so unprofessional. Hanging up on new customers isn't going to keep your company around.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Hello Godrick, I am so sorry this happened to you and understand your frustration. I would like to discuss what happened when you called and would appreciate it if you could contact me at 816.587.0600. Please know it is not our practice to hang up on anyone! We have never received a complaint like this before and I would like to find out exactly what happened. Thank you for bringing this to my attention. Anna Marie Office Manager

Stacey Platt

5
6 years ago

I love this dentist office. Everyone is so friendly, accommodating, and easy to work with. On this particular visit I arrived a few minutes late and then had to leave quickly (due to children). They were so flexible and understanding. The dental hygienist worked so hard scraping my teeth! I am always impressed with the high level of service this office offers.

Reply from Barry Road Dental Group, Dr. Coleton Caldwell
Thank you so much Stacey for the very nice review, we appreciate it :)