AVISTA Family Medical Center

When I made the decision to come to Avista I felt ready. My weight had risen to a point where I was unsure if I could ever get back to my goal weight. I was hoping for help and I got it. The process at Avista for losing weight is easy to follow but you have to do your part. It’s not magic but rather science. It is achievable. Jennifer is waiting for you to come in and get acquainted. She is warm, kind and nonjudgmental. All visits with her are positive and encouraging. Dr. Raman is kind, considerate and helpful with the process of losing weight, answering questions and providing information. I am closing in on a 30# loss in 3 months. Worth every penny.

I love this office! Everyone is so friendly and knowledgeable. I know I’m in good hands having Dr. Ramen looking after me.

Non patient centric and doctor does not go into depth with anything. Not recommended if you care about your health

I hate to write this type of review, but I would like to notify potential patients of this issue. First, I went in 2019 so routine lab work and a referral to a GI. Diabetes and Heart Disease run in my family. I also wanted an allergy test completed for my reference. The labs were run and Dr. Raman said they came back good. Now, in 2021, I logged into my portal via their website to see that, no, they are not good. I have a severe yeast allergy (which could be some of the concerns of my GI problems), as well as a high A1C and glucose levels. Neither of these were every communicated to me. A few months ago, I had lab work done for possible thyoid issues. My T4 was low, and based on the fact that my mother suffers from a thyroid condition (along with symptoms that I am having), I thought it was good to get it checked. When I had my virtual visit with Dr. Raman, she states that "my psychiatric disorder is causing the symptoms and I may be making them up". I took it upon myself to go see an Endocrinologist. Come to find out, I hypothyrodism and am being tested for possible Cushings. Had I not taken it upon myself to do this, I would have lived for a while thinking "I am just crazy". The reviews for Dr. Raman were good, but I do not recommend her. She may not be the same way with you that she was with me.

The staff was very friendly. Jeff was really efficient. Dr. Raman determined that I have a sinus infection and prescribed the medication that I needed.

The staff is very efficient and caring. Dr. Raman is very through and kind. Couldn’t ask for more from a care provider.

Dr. Raman and her staff are awesome. If you are searching for a primary care physician, you will not be disappointed with the care that you will receive from Avista family medical center.

My visit was great

I am very excited to be a new patient of Dr. Raman. I have been trying to locate a compassionate and competent primary care physician. All of the staff at the office was very friendly and made me feel like a person and not just another patient. I cannot wait to try out the weight loss aspect of the practice. I highly recommend Dr. Raman to anyone who's looking for a new primary care physician or a new weight loss approach. Thank you and take care!

I found it to be a very helpful visit everyone extremely nice I would highly recommend it to family and friends they always manage to put a smile on my face even when I don't feel good highly recommended streaming high speed I recommend them for the reasons even I don't feel good they managed to get a smile on my face more than most people can do recommended again

They are ALWAYS diligent, helpful, empathetic and kind. I love Dr. Raman and their staff! I can’t speak their praises enough.

Dr. Raman is wonderful. Very attentive to my concerns and truly listens. I never feel rushed. Friendly and compassionate.

Great doctors and nurses. My only gripe is how hard it is to reach someone. Otherwise, typical American doctor experience.

Everything is good with the exception of the phones. It's hard to get them to answer the phone and if I leave a message they never call me back. I was referring my daughter and after a few attempts to make an appointment and no one answered she decided to go else where. So sad because I really like Dr. Raman.

Dr. Raman is a kind and caring doctor. Her office staff are friendly and work hard to make your appointment as easy as possible. I rarely have to wait more than a few minutes and Dr. Raman never makes me feel like she’s too busy or has to rush the appointment. I’m extremely happy with my experience at AVISTA MEDICAL!

Friendly staff, prompt service, and able to assist with any questions I had. Great place for me.

The staff is so friendly and professional! The office is run well and waits are very short. Dr. Raman is an excellent doctor with a friendly manner so often missing in doctors these days. Avista Medical Center is my family's place for all things medical!

Don't let the negativity give you doubts, this place is fantastic. I've been without a PCP for a long time. I've spent hours researching centers and other primary care doctors around me, and this was *the best* fit for my situation. I show up to my appointments on time, and I'm nice; as a result, the staff is also nice to me. Weird how that works... I'm very happy with my experience and look forward to continuing my healthcare journey with Avista and Dr. Raman.

Nice staff and your seen by the Dr. quickly. In and out in minutes. Awesome!

Called the second they opened about on April 12th. Had a broken leg that happened in Mexico asked for a referral to the ER so i wouldn’t have to pay emergency rates. Had an X-ray already told them the hospital i was going to and that I’d be getting there at around noon. I called every hour on the hour to ask if a referral was sent. 5 hours later 6 calls never sent a referral. Was told several times that raman will look at it right now and send a referral and never got one. She doesn’t care about you and just wants you to get on a weight loss plan. Will never go back. Should have just gone to cigna medical.

Dr Raman really gets autoimmune issues

Dr Raman is highly skilled and very helpful.

I wish I could give 0 stars. I agree with others the staff, including the business owner (did not retain his name due to his nonstop talking, but he is tall, has red hair and blue eyes). I had 2 very cold experiences with Dr. Raman. I think she was uninterested because I am healthy, so no money to be made from me on weight loss or all of the other gimmicks they market all over their TV screens and images on the walls. This is not a general practitioner. I moved on but wanted copies of my 1 lab result and the close out of my billings. For 3 months, they never answered the phone or returned my calls. Finally, after another VM, Samantha called me back, she was new, did not know what to do and became aggressive very fast. She claimed that I needed to come and provide ID to obtain billing statements due to HIPAA requirements. HIPAA states specifically that a doctor cannot request this of a patient, records should be accessible by mail or by email. Listen, the list of issues goes on and on with them. I went in to obtain solutions but got nothing but a bunch of false claims, rebuttals and conspiracy theories. I stayed very patient, calm and did not raise my voice, eventhough they just pushed back, showed themselves to be uninformed and incapable, and as a result, they became defensive and condescending. They literally cannot print a bill or medical records unless you spend $75. Anything you need, you should be obtaining from your insurance... so basically, they do nothing for you. Additionally, the "owner" literally told me that my health records are not mine, but the doctors, so legally, I have no right to them!!!! Who are these people? None of this is worth it, it'll just hurt your health. After reading the reviews, I would not be surprised if the positive reviews are fake. PS: I bet the owner will add a response to my review claiming I am not a patient or was a some sort of a bad patient, just like the other negative reviews. Luckily, I did not stick around long enough. So funny! ???

Will never be coming back to this office again after the mistreatment and disrespect that the staff members here give to their patients. Doctors are always very nice and on top of things but should rethink some of their employees that work at the front counter. Some of them need an attitude check.

Very clean office, just very arrogant staff members working. Doctors are nice.

Have been coming here for awhile now and have always had an amazing experience with the medical staff here. They are well trained and always take care of our well being as a family. However, the new medical staff member known as “Jeff” needs to be fired and stripped of his license. He has no knowledge of how insurance companies work and when questioned about a payment just claimed he didn’t know and that we needed to pay. They got upset we were correct and were asked to leave after we started filming them verbally attacking us. The video will be posted online for viewing and to deter people from visiting this office. DO NOT VISIT THIS DOCTORS OFFICE. I will also be reporting this office to the Arizona medical board.

Excellent front office staff and service and wonderful doctor. Really love them.

My experience with AVISTA Medical Center was that the office staff is rude, doesn't answer their phones, and was harassed over a cancelled appointment. Dr. Ramen pays little attention to asks, consistently trying to "upsell" more medication than needed/being asked of. Office has become focused solely on weight loss compared to being a doctors office. Received a letter from their General Manager I am no longer allowed to be a patient after complaining about their office staff, not that I would want to go back. Response to Owner - This GM never reached out to myself to discuss the alleged "abusive behavior" I supposedly displayed. It is now only after I stated I was unhappy with office staff to Doctor Ramen and that I would most likely not be returning do to their mistreatment, that this office is claiming any bad behavior by myself. Being a general manager, you should know that customers are not always happy, such as I was in this case, but I was shown far less respect from your employees. It is saddening that you will publicly claim I had "abusive behavior" without even speaking with myself, only hearing a complaint from your staff, which I told I wasn't happy with. I would imagine they would think they did nothing wrong. I want to reach out directly to you to discuss your defamatory comment, along with the letter you sent me, but you have yet to provide any way to communicate to you. As you would imagine, I do not wish to speak with the rude office staff at this time. This type of response should show the perfect example of how this Medical Office treats their customers, and how the general manager will support this mistreatment. In addition, the Doctor I complained about is the GMs wife. Talk about a conflict of interest, way to run a business!

Avista is a great medical facility! It is very clean and staff was extremely friendly and helpful!

Really enjoy appointments at Avista. They make you feel relaxed and comfortable. Everyone is always so very kind and thoughtful. I'm so thankful I found them. Even my husband is happy with them. The only problem is with the chairs in the waiting room.

Very friendly staff

Top notch!

Had a very nice visit today with Dr. Raman. The nurse Sonja was awesome. She did an exceptional job drawing my blood and put me at ease. Everyone is kind and professional.

Great environment to be in. Very professional and knowledgeable staff. Thank you for a great first visit!

A wonderful Doctor and team super professional and genuinely caring, nice and helpful. They will draw your blood in there office which is so nice that you don't have to wait in a laboratory office line..

They were great!

Everyone was extremely kind and courteous. The nurse that helped me was amazing and after hearing that I dont do well with having blood taken went out of her way to ensure I was comfortable. Would give 10 stars if I could.

Always a pleasant experience at Vista very nice, friendly and extremely pleasant. Well done Staff.

Sonya is an all star! Alex not so much. Maybe he needs more training? Dr. Ramen is awesome! This would be a five star or higher if it was all about Dr. Ramen and Sonya. But Alex is a one star at best and brought the total score down.

Excellent service. The doctor is excellent and took care of my problems perfectly.

I just want to say thank you to Dr. Ranan and staff for helping me reach my weight goal. I would highly recommend AVISTA.

The staff at Avista are kind, helpful, patient and knowledgeable. The facility was very clean. Which made me feel very comfortable and safe. They cleaned right away when I was moved from one room to the lab room. I really apprecieated that. Dr. Raman listened to my concerns and answered all my questions. I highly recommend this office to anyone looking for a family practice doctor.

Office staff greet you with a smile..helps you update your file....the doctor was on time...help solve my health issue ...check them out...

The staff at Avista was great. I always feel well-cared for and never rushed!

I moved here from Chicago and needed to find a new primary doctor and after looking on line I chose Dr. Raman. I'm so glad I did, she took the time to talk to me for almost 40 minutes and I feel very comfortable having her as my new doctor. Most doctors don't spend that amount of time but she did. The Nurse was great too! Thank you for making this a wonderful experience.

I was told about Avista from a friend and went to try them out and I was so impressed with the whole staff. Very professional. I have since moved over to their office and have been very happy since.

I always had to wait an unreasonable amount of time for prescription refills. I also ran out of my prescription last week, called for a refill, and then they didn’t respond until TODAY to tell me that they can’t refill prescriptions across state lines making me have to find a new doctor and get my records transferred to him/her until I could EVENTUALLY get a refill. I’m very dissatisfied with Avista Med’s poor communication. I would recommend a different medical center.

Excellent staff, on time service, and so far Dr. Raman has helped me a lot. I've been going to Avista for 3 weeks and I'll say this is a very well run practice. Kudos to Tabby and Dr. Raman. This is a follow up to my previous post. I sustained an injury on Saturday. I called the office Monday morning. Within 1 hour I had a telemedicine appointment with Dr. Raman. She immediately took care of everything. 5 more stars to the excellent staff and service provided by all at Avista. Highly recommended.

As always , Dr Raman & her professional staff provided excellent service! She is very knowledgeable & patient. She answered all my questions & made me feel at ease. When the medical assistant drew my blood , it didn’t hurt! I will definitely refer my family & friends to her.

I have had a terrible experience with Dr. Raman. She does not seem to care about me as her patient minus constantly making me feel guilty for my mental health and economic situation. I also asked about getting help providing information to my employer about me being a high risk (getting COVID). She refused even though on the CDC website explicitly states that I am high risk. I am very disappointed about my experience. I do not recommend her clinic. She was more worried about me scheduling excess appointments with her than my actual wellness.

Dr Raman is excellent! I've never had to wait so far and she is very kind, patient, and a great listener. Provides excellent care.

I went in for a Coach IV Therapy after I obtained a Myofacscial Massage earlier in the day...the visit was very relaxing and in a friendly Professional environment. Everyone was kind-knowledgeable and respecting the current COVID crisis as well. I also decided to move forward and purchase a 4 IV treatment pack to enhance recovery from my Myofacscial treatments.

Love everyone at this practice. Professional and friendly. I moved out of the area, but still make the drive...they are THAT GOOD!!!

I am having incredible results from the weight loss program! I have only been on it for a month and I'm done almost 14lbs! I highly recommend this program for anyone needing a boost for their weight loss!

Best experience I've had in years. I was in quickly and saw the Doctor within 5 minutes. Staff was great and very efficient. I had blood drawn and was very satisfied with my treatment. Dr. Raman was very attentive and the medicine she prescribed was effective in treating my problem. Glad to call her my primary care doctor.

I have been Dr. Raman’s patient for over 10 years. I have extremely high expectations about service; about expertise; about meeting appointments promptly; that my PCP developed and maintained a comprehensive and extensive network of highly qualified medical specialists for referrals; and high expectations about being treated with respect but also with being treated as if I were a long-time family friend (like the old days of neighborhood family doctors). Dr. Raman and her entire office have been meeting these high expectations with every appointment and with every delivery of service for over 10 years, including the navigation of health insurance, including a healthy and welcome interest in my personal life and activities. If ever a newbie in her office did not meet these expectations, they were quickly replaced with someone who does. I would recommend Dr. Raman to everyone as their family physician.

Would not recommend this doctor.

Dr. Raman takes time to visit with me and address all my concerns. She and her staff are amazing and always make me feel welcome and important. Thank you.

I came here very worried about some lumps on my neck and on the back of my head, and I was able to get an appointment very quickly (which was my number 1 priority). It took only two visits (the first one where I got a diagnosis and treatment and the second one for follow-up) for them to help me! I am so happy I came here. I would definitely recommend. Thanks!!

Absolutely amazing !!! They get you in and out so fast and they are so friendly. Tabby and Sherrelle were incredible and super nice and look amazing at 7:00 am in the morning!!!!!

Quality care offering traditional and naturopathic choices. Dr. Raman has a comfortable medical style as a practitioner that puts one at ease,and I felt she covered every issue I had very patiently and professionally so that when I was seen I felt she used integrated medicine. For senior adults that is key.. She also covered everything that involved my specialist doctors in a integrative medical consultative manner. I highly recommend her.

Nurses were very friendly and professional. Office was very clean, which is always a plus for the patient.

I have been with Dr Raman for years. she is the best doctor I've had since I moved to Arizona. She takes care of my whole family. Love her!!!

Dr. R is wonderful! She is kind and really wants to help you feel better!

During the Covid 19 pandemic I had an allergy flare up. I called in the morning to get an appointment and there was no availability so they told me I could come try to do a walk in but I would need to possibly wait for a long time. I decided to go into the office and was greeted by two friendly girls behind the desk that were so warm and welcoming and willing to help. They quickly got me in and into a room to see the doctor. I was in and out of there within 30 minutes and was so thankful and appreciative. Thank you for being so helpful during challenging times!!!