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Medical clinic

ARMS Northern Health Center

Anna Taylor - profile photo Carolina Gonzalez - profile photo Erica Hansen - profile photo Miss Lan Pretty - profile photo
3.5

19 Total Participants

Business Status Operational
Neighborhood North Birmingham
Address  2817 30th Ave N, Birmingham, AL 35207, United States
Plus Code  865MH53P+39
Global +Code H53P+39 Birmingham, Alabama, USA
Website alabamaarms.org
Phone (205) 407-5600
Accessibility Wheelchair-accessible entrance
Planning Appointments recommended

What visitors are saying

profile image I appreciate the service they provide and will definitely return.
profile image They're well organized, and the staff is friendly and professional.
profile image After the check up I was charged my copay and I left the facility.
Read more reviews

Anna Taylor

5
2 years ago

They are very important and they have a blessed and safe job doing the lords work healing ppl.very pleasent

Carolina Gonzalez

1
3 years ago

Really bad experience nurse was rude and dr also rude when i ask her a question she turn her back on me and continue talking to the patient even after telling her the patient was new to the country and didn’t understand im the only family member she has i need to ask questions but dr decided that pt needs to learn how to comunicate with her i wonder how if she don’t even know the city she lives in im still teaching her not going back there to see that dr what a waste of money i did taking this lady there. Update called the number they left to complain but they never answered….

Reply from ARMS Northern Health Center
Dear Carolina - thank you for sharing your feedback. We apologize that your experience did not meet your expectations. It was an unusual occurrence, and in the future, we will do better. Please feel free to reach out to Christopher Mosley at (205) 215-8441 to talk about your concerns. If you have some time, he would love to hear from you. We would also appreciate the chance to address your concerns and make things right if you would give us another chance.

Erica Hansen

5
3 years ago

Friendly staff and helps the community in need. ❤ Thankful for their services. ?

Reply from ARMS Northern Health Center
Thank you, ERICA!

Erin Harvey

2
3 years ago

Very unorganized Not a good experience for my first time

Reply from ARMS Northern Health Center
Hi Erin, we are so sorry to hear that you had a less than satisfactory experience during your recent visit to ARMS. We want to make this better. Please contact our office at (205) 407-6940 so we can rectify the situation. Thank you.

Miss Lan Pretty

4
4 years ago

Service is good. Love the people

Reply from ARMS Northern Health Center
Thank you for your kinds words. Alabama Regional Medical Services aims to provide quality healthcare to all regardless of language, culture, or financial barriers. Thank you for being our patient.

Juan C.& Noemí Mendoza Mtz

1
6 years ago

(Translated by Google) I was going to take my children to the pediatrician and us for 2 years and in those 2 years I am and family and friends who ivan ... We had bad experiences with the Resepsionist beggars .. They are such despotic mules, they almost always walk in a bad mood I even came to witness that one of them had problems at home and was in a bad temper retaliated with all the people who came to the window treated them so badly ? apart I have videos of those fucking old women who were only Criticizing the passers-by and their work colleagues until the Doctors come back All those who surround them that lack of professionalism those people then later they see that they do not like their work because they behave like that porridge I am gathering all the people who have been victims I have evidence of the mistreatment of these women to report them I have evidence and many witnesses those old repsiomites have to leave from now on we go to another clinic than the majority of people s he is moving there his name is christian Halts Department very good people kind and respectful (Original) Yo estuve llendo a llevar a mis hijos al pediatra y tamvien nosotros durante 2 años y en esos 2 años amy a familiares y amigos que ivan... Ai tuvimos malas experiencias con las mendigas Resepsionistas.. Que son tan despotas mulas, casi siempre andan de mal humor incluso llegue a ser testigo de que una de ellas tenia problemas en su casa y andava de mal caracter se desquitava con toda la persons que se arrimava ala ventanilla las tratava tan mal? aparte yo tengo videos de esas pinches viejas que solo estavan criticando alos pasientes y asus compañeras de travajo asta alos Doctores vueno Todos los que las rrodeavan que falta de profesionalismo esas personas luego luego seles ve que no les gusta su travajo poresp se portan asi de gachas yo estoy juntando a todas las personas que an sido victimas de los malos tratos de estas mujeres para rreportarlas tengo evidensia y muchos testigos esas viejas rresepsiomitas tienen que largarse de ai aora vamos a otra clinica que la malloria de personas se esta camviando para alla se llama christian Halts Department muy vuenas personas Mables y rrespetuosas

Reply from ARMS Northern Health Center
(Translated by Google) I'm sorry to hear that you had a bad experience with some of our employees. On behalf of our Director and Board of Directors, we apologize for any misunderstandings that may have occurred because our goal in everything we do is to provide a positive experience for the patients who visit our clinics. Know that we are here to serve your needs, and we hope you will give us another opportunity to demonstrate that patient care and customer service are our top priorities. (Original) Lamento escuchar que tuvo una mala experiencia con algunos de nuestros empleados. En nombre de nuestro Director y de la Junta Directiva, nos disculpamos por cualquier malentendido que pueda haber ocurrido porque nuestro objetivo en todo lo que hacemos es proporcionar una experiencia positiva a los pacientes que visitan nuestras clínicas. Sepa que estamos aquí para satisfacer sus necesidades, y esperamos que nos brinde otra oportunidad para demostrar que la atención al paciente y el servicio al cliente son nuestras principales prioridades.

Jaela J.

1
6 years ago

I have been calling for an entire week to set up an appointment with an OBGYN. Instead I’m continuously being transferred to Dr. Clayton’s VOICEMAIL day after day. I was told they won’t take walk-ins so there goes that.

Reply from ARMS Northern Health Center
Please feel free to call me, Christopher Mosley, at (205) 215-8441 phone/text. I will get you an appointment scheduled to see Dr. Clayton today.

Deloise Walker

5
6 years ago

I been with them many years and like their service and everyone is nice.

Reply from ARMS Northern Health Center
(Translated by Google) Thank you, Deloise, for your feedback. (Original) Thank you, Deloise, for your feedback.

Sweet T (Sweet T)

5
6 years ago

I appreciate each an everyone of you I've met so far You have a thankless job,but you are angels of Mercy .God loves you and I do too.i can hardly see but I see more than I ever have I have less financially than I have had in35 yrs. Thank you for the blessing of love Mercy an compassion in this day and time.im gonna send a pic of something good showed me an hope you all have a magnanimous day!!!

Reply from ARMS Northern Health Center
THANK YOU! wow what an amazing comment! As always we look forward to serving you with any of your health needs!

Tony Hillard

5
6 years ago

Very nice and respectful people the people here really care about your well being!!

Reply from ARMS Northern Health Center
Thank you Tony!

Betsy

5
6 years ago

ARMS is a great clinic for the uninsured with limited income. They're well organized, and the staff is friendly and professional. They offer a wide range of medical services, and they're bilingual too!

Reply from ARMS Northern Health Center
Thank you Betsy! We look forward to serving you again in the future! as always, stay healthy!

Roekita R

4
7 years ago

My kids love their Dr. Burrell she is concerned about my babies and make sure we have ever resources we need i recommend ARMS to any parent...

Reply from ARMS Northern Health Center
Thank you Roekita! We aim to serve any and all your health needs!

M Stha

2
7 years ago

I went to this location for a checkup on 2/15/2017. Prior to doing a checkup I ask the front desk assistant that if they accept a United Health Care Insurance and they said yes they accept. I confirmed with them twice and when they confirmed that they accept it I went and did a check up. After the check up I was charged my copay and I left the facility. But, after about a month when I checked my UCH account online it showed that I owe Alabama Regional certain amount. When I called them and ask them how do I owe them, they said my insurance is out of network and its not covered and I am responsible for it. This seemed very inconvenient for me. I pay lot of money to insurance and when we do a checkup once in a blue moon, this is the situation I face. If only the front desk assistant had told me we don't accept UHC I would have gone to some other place. Why say we accept it and later bill the amount to patient. Furthermore, when I called them a rep said that someone will call me to discuss the situation and never called me. Additionally, the phone no in their website is wrong as well. I am never going to Alabama Regional again and also suggest other patient to be very careful before going for a checkup and make sure your insurance will cover for your checkup.

Reply from ARMS Northern Health Center
I am sorry to hear you had a bad experience with some of our employees. On behalf of them, the CEO, and the Board of Directors, we apologize for any misunderstandings that might have occurred. Our aim in everything we do is to provide a positive patient experience to those who visit our clinics. Please know we are here to meet your needs, and we hope you will give us another opportunity to show and prove that patient care and customer service are our top priorities.

Ginny Blair

1
8 years ago

It is awful. They are NEVER on time and as you're waiting 45+ minutes, you get to watch all of the staff sit up behind the window and talk. I'm so glad your job is a social event, but maybe they could focus a little more on the clients. Awful- unprofessional

Reply from ARMS Northern Health Center
I am sorry to hear you had a bad experience with some of our employees. On behalf of them, the CEO, and the Board of Directors, we apologize for any misunderstandings that might have occurred. Our aim in everything we do is to provide a positive patient experience to those who visit our clinics. Please know we are here to meet your needs, and we hope you will give us another opportunity to show and prove that patient care and customer service are our top priorities.

Jessica Padilla

1
9 years ago

Terrible service!!!!!!?? When it comes to calling them to make an appointment, they never answer the phone!!!!! I have 2 days calling & they don't pick up!!!!!! Now when you're actually in there for whatever reason, the doctors take FOREVER to come & see you!!! I took my kids & waited more than 2 hours!! My baby had already seen the nurse but once they put us in a room to wait for the doctor we were in there from 1:30 to 3:30 & from what I could see there were only 2 patients in (us & 1 other family. But 2 hours??!!! The only reason why we kept waiting was because we kept thinking maybe she's almost coming.. & the clinic isn't too clean!!! Ugh enough said. Changing clinics!!!!!

Reply from ARMS Northern Health Center
I am sorry to hear you had a bad experience with some of our employees. On behalf of them, the CEO, and the Board of Directors, we apologize for any misunderstandings that might have occurred. Our aim in everything we do is to provide a positive patient experience to those who visit our clinics. Please know we are here to meet your needs, and we hope you will give us another opportunity to show and prove that patient care and customer service are our top priorities.

Adam Hand

4
9 years ago

Make sure you have an appointment but other than a bit of a wait these people are an amazing gift to those of us without Healthcare coverage. I appreciate the service they provide and will definitely return.

Reply from ARMS Northern Health Center
Thanks so much Adam!