Direct Auto Insurance

Don't answer the phone much when you call

Love it

Well first off as soon as i step in the door i can feel the love an how well kept the store is an the employee are very help an understanding

Great customer service skills! Very professional & nice!! Love these people

Leah Epperson is an excellent agent. I highly recommend her and Direct.

Very helpful, and professional. I had a bad experience with another insurance company. So I can to direct auto for a quote and ended up getting insurance with them. I highly recommend them, go see Leah!

Everyone is always friendly and if there's a problem they will take care of it immediately.

I love that I can walk into my office here in town and talk to my insurance lady.

Let me tell you about Ms. Murphy at Direct Auto. She is amazing at her job and will go above and beyond. JUST AMAZING!!!!!!!!!!!!!!!!!!

Great customer service

(Translated by Google) Bad attention if you have any type Of Problem do not help you solve !!! I don't know if it is like that in other places but it is in pescial Stacy !!! In alabaster. (Original) Mala atención si tienes algún tipo De Problema no te ayudan a resolver!!! No se si en otros lugares sea así pero es en pescial Stacy!!! En alabaster.

Chelsea always has us in and out as quickly as possible. The office is amazing and clean. Everyone is very professional.

Amy Wilson was very patient and has awesome customer service skills

Always Full Of Very Pleasant Surprises!!! Definitely The Best Rates Around!!! Thank You Direct!!! I Absolutely Appreciate Y'all!!!

Friendly

I have my insurance through this company. Great prices and AWESOME CSR's.

Very friendly and really quick and im totally satisfied

Shaneaka is good

Won't use anyone else for my car insurance needs!! Wonderful friendly staff, great prices and they will work with you on whatever you need!

The two ladies Shaneaka and Chelsea need to be in management. They are just what your company need. The customer service was beyond exceptional able. I am looking forward to doing business and refer customers because of there knowledge of the business

Good care incurince for the price

Very courteous and quick service. I'd recommend the Sylacauga location above any I've previously visited. They are really knowledgable and give great advice on procuring insurance to meet your individual needs. Thanks ladies!

I am very satisfied with my experience with Direct Auto.My representative was very attentive. Thanks a million

Chelsea Murphy is hands down the best insurance agent I have ever dealt with .. I even changed insurance companies just to have her as an agent!!

Fast quick easy.. wonderful customer service..

My husband and I absolutely love this place and we recommend it to EVERYONE. This company is made for the working class people. The installment prices by far blow every other insurance company out of the water. The staff is AMAZING. My agent Chelsea Murphy was super friendly and nice. She was very informative and helpful with everything. She made sure to answer all of our questions and let us know if we needed ANYTHING at all to give her a call. I recommend everyone give Direct Auto in Sylacauga a call for all your insurance needs!!

Horrible Service at this location !!!! I have spoke with several people about being listing as my husbands spouse and every time i have trouble with getting info .. I pay this bill !!! Leah is the worst !!! They dont mind taking my debit card for payment ....but cant give me info even with my husbands permission .... on top of that they took it upon their self to add someone who dosent live in my home to our policy making my insurance go up !!! worst insurance company ever !! ZERO stars from this customer.

Great service visit today was very happy with the out come. Thank You Leah Epperson.. And to Chelsea on my visit ..Great Job!!! God bless you both..keep up the great service. We need more people like you.

Best services I've every experience. Leah Epperson was Great.Thanks for great Job!!!

I had the pleasure of meeting Leah Epperson.She was Awesome in helping me with my car insurance needs.Her and the staff if you need insurance go by and see Leah she is Amazing.Thank you Leah she help my Cousin Ms.Lillie Scott we were pleased with Leah help and Service ????

Great experience at this location! Leah Epperson helped save me $80 a month on car insurance with better coverage than what I had! I have already recommended friends to visit this office and ask for Leah to get a quote!

I went in to get an insurance quote and Chelsea was super nice and explained everything I needed to know.

I went in to get a quote, Leah was super helpful and nice.