background
Business Status Operational
Address  41188 US-280, Sylacauga, AL 35150, United States
Plus Code  865M5PF5+MX
Global +Code 5PF5+MX Sylacauga, Alabama, USA
Website locations.acceptanceinsurance.com
Phone (256) 245-3488
Accessibility Wheelchair-accessible entrance

What visitors are saying

profile image I received a great policy with a very affordable price.
profile image It's the amazing staff and awesome rates for me!!
profile image Amazing customer service, great environment, wonderful all around
Read more reviews

Lionel Cheneau

5
2 years ago

I was having rough time with a policy not being properly explained, Megan reached out on my behalf and advocated for me. She made me feel like I was a priority and she was very professional.

Reply from Acceptance Insurance
Lionel Cheneau, thank you for letting us know about your experience with Acceptance Insurance! We're so happy that Megan made your experience so enjoyable!

Linda Witherington

5
2 years ago

Amazing customer service, great environment, wonderful all around

Reply from Acceptance Insurance
Thank you for letting us know how our Acceptance Insurance team is doing! Come back and see us, Linda Witherington!

Resha Johnson

5
2 years ago

I am a new employee here, and I hands down love it here! They actually care about their employees and customers!!! I would highly recommend this company to any of my family members and/or friends!!!!!!

Reply from Acceptance Insurance
Welcome to the Acceptance family, Resha! We're so glad you're here.

Bre'Onna Monea

5
2 years ago

I heard about the company through advertisement from Megan Harris. I called and was helped immediately. Megan is very professional and such a sweetheart. I received a great policy with a very affordable price. I would highly recommend this company to my friends and family. You guys are amazing!

Reply from Acceptance Insurance
Thanks for an amazing review, Bre'Onna! We're so glad Megan provides such great customer service. Thank you for choosing Acceptance Insurance!

Dilmpa Cowan

4
2 years ago

The team members are very knowledgeable courteous and genuinely concerned about the customer.

Reply from Acceptance Insurance
Thank you for telling us about your experience with Acceptance Insurance! Have a great day, Dilmpa Cowan!

Michael Dial

5
2 years ago

10/10 would use again. Professional, friendly and great prices.

Reply from Acceptance Insurance
Thank you for letting us know how our Acceptance Insurance team is doing! Come back and see us, Michael Dial!

Amari Thomas

5
2 years ago

I had a great experience with my agent! Megan Harris answered all my questions and gave me the best commercial insurance for my company. She was very polite and made sure I understood my policy. I definitely recommend her for my other friends with businesses

Reply from Acceptance Insurance
Amari Thomas, thank you for letting us know about your experience with Acceptance Insurance! We're so happy that Megan was able to assist you. Come back and see us!

Miguel Aguilar Adams

4
2 years ago

When I tell you this is the best insurance company in Sylacauga!! It's the amazing staff and awesome rates for me!!

Reply from Acceptance Insurance
Thanks for taking the time to review your Acceptance experience. We like 4 stars – but we love 5! Please let us know what we can do to improve and give you a 5-star experience. Thank you for choosing Acceptance.

Lando Tarp

5
2 years ago

Megan Harris was a great person to handle business with.

Reply from Acceptance Insurance
Lando Tarp, thank you for letting us know about your experience with Acceptance Insurance. We're so happy that Megan was able to help with all of your insurance needs!

Crystal Kirkey

5
3 years ago

Very friendly and knowledgeable!!

Reply from Acceptance Insurance
Crystal Kirkey, thanks for your praise and kind comments about our team here at Acceptance. Come back and see us!

Kitty Walker

1
3 years ago

I pay my bill on line but had a question and was going to go in to ask in person but I didn't even get in the door completely and they were being rude because I did not have a face mask. There is no mandate anymore and I don't wear them anyways because I have COPD and when it is humid I struggle to breath without one and to wear one would suffocate me but they refuse to even let you in the door without one. They do not have to be rude to people who choose not to wear one.

Reply from Acceptance Insurance
Thank you so much for reaching out to us. We understand your struggle and are here to support. We handle COVID restrictions on a store by store basis, the store near you asked all customers to wear a mask. We are offering to allow customers to stay in the car and be serviced curbside. Please reach out to [email protected] with further questions.

James Oliver

5
3 years ago

Love it

Reply from Acceptance Insurance
Thank you for letting us know how our Acceptance Insurance team is doing! Come back and see us, James Oliver!

Lakosha Posey

4
3 years ago

I was unhappy on yesterday but the call I just received from the store manager made me feel this is where my business should be thanks Megan so much for your friendly customer service I'm n management myself and it's superior that we make sure our customers are taking care of because they make it happen again thanks !

Reply from Acceptance Insurance
Lakosha, we work hard to provide each customer with great customer service, so thanks for giving us the chance to turn your experience around! We appreciate your feedback. Thank you for choosing Acceptance Insurance.

Jeremy Ammons

5
3 years ago

The level of service that Megan provides is second to none. Stop by to see if she can get you better protected and covered. She will certainly take care of you, your family and friends!

Reply from Acceptance Insurance
Jeremy, this review brings a smile to our faces! We're elated that Megan is so helpful. Thank you for choosing Acceptance Insurance.

Megan Harris

5
3 years ago

I am the managing agent of this location. I joined the team here October of 2020. This is by far the most inclusive and personable company I’ve ever worked for. We have Chic-fil-a standards here and we guarantee a pleasant experience. The rates are great and so are our team members.

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance Insurance, Megan! Thanks for being such a wonderful member of the Acceptance Family!

Christina Short

5
3 years ago

The new manager is very nice and very helpful I really like her

Reply from Acceptance Insurance
Thank you so much for the kind words, Christina! We're so happy that you continue to have a great experience with us at Sylacauga Acceptance Insurance. We're always here for you!

Crystal Leonard

1
4 years ago

Shannon was very deceptive and took my money for 2 months and was aware of my situation and then turned around and said I couldn’t get insurance

Reply from Acceptance Insurance
Hi Crystal, thank you for taking the time to share your feedback with us. We take the concerns of our customers very seriously and strive to deliver an exceptional customer experience. Our Territory Manager will be reaching out to you directly to remedy this situation. Your complete satisfaction and confidence in us is of utmost importance and we look forward to serving you in the future.

Keara Bevels

5
4 years ago

Polite, courteous, and friendly

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance Insurance!

Aaron Agee

5
4 years ago

Great people

Reply from Acceptance Insurance
Thank you Aaron!

April Lamb

5
4 years ago

Five stars

Reply from Acceptance Insurance
Thank you April!

Latrice Wells

5
4 years ago

Extremely nice people!! I HIGHLY RECOMMEND THIS COMPANY !

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Chris Nix

5
4 years ago

great service an extremely nice an friendly folks i would recommend using this place

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Anna Legg

5
4 years ago

Shannon is great and makes sure that all our questions are answered. My husband and I have come here for insurance since 2014. Definately recommended if you would like affordable insurance.

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Michelle Cain

5
4 years ago

I'm really satisfied with this company! They gave me the best quote that I could find and they gave me a lot of information about insurance which helped me out a lot. Also, they call me and let me know that my bill is due when I'm running late. You can't beat that!

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Linda Ford

5
4 years ago

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Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Shane Williams

5
4 years ago

Wonderful service with a smile everytime very good agent Shannon goes above and beyond to help if he can excellent service

Reply from Acceptance Insurance
Thank you so much for taking the time to let us know about your experience with Acceptance!

Amanda Horton

4
4 years ago

Friendly,fast,convenient

Reply from Acceptance Insurance
Thank you Amanda!

Cote Watson

5
6 years ago

I have had different insurance agents over the years, but none of them make you feel like the care more then Chelsea. I really appreciate all the hard work you guys do to make sure your customers are taken care of. I have recommended you to all of my friends.

Reply from Acceptance Insurance
Thanks so much, Cote!

Coby Mitchell

4
6 years ago

I would like to point out one of the employees that went above and beyond to help me when I didn't have ins and desperatelyneed it even when I got other insurance she helped me with the paper work and everything in needed a real outstanding person kodos to her and to tell her thanks again Chelsea Murphy good job

Reply from Acceptance Insurance
Thank you, Coby!!

Blake Fix

5
6 years ago

Had a hard time finding auto insurance to fit my budget. Decided to go here on a limb and Chelsea helped me get a good deal on insurance.

Reply from Acceptance Insurance
Thanks, Blake!!

Tori F

5
6 years ago

Chelsea was so helpful when I was dropped at a different company!!

Reply from Acceptance Insurance
Thank you, Tori!

Miranda Bolton

5
6 years ago

Great service from Chelsea!

Reply from Acceptance Insurance
Thanks, Miranda!

Justin Gates

5
6 years ago

Great service

Reply from Acceptance Insurance
Thank you!

Nacaldra Donsha Miller Sistrunk

5
7 years ago

Price right

Devontae Barnett

5
7 years ago

The crew there is very professional and do their jobs well.