Anthem Blue Cross and Blue Shield

All anthem does is make your life more difficult , with their limits. One star is to many. You would think they were doctors the way the over rule them. Don't get anthem. The worst.

They get no stars. I have received 8 copies of their welcome booklet. I have called multiple times letting them know what was going on. What a waste of time and money. Is there no one in the IT department checking things. Oh yes the common excuse is Covid 19. Put your big boy pants on and do your job. Had to put one star to post my comments

Called from a provider's office on behalf of a patient to check their coverage before coming in. Impossible to get a hold of anyone. Automated system is broken. Absolute waste of time.

Thought I was buying piece of mind with an Anthem GOLD plan at just under $1K a month for myself. BIG MISTAKE!!! Absolute chaos with their customer service. Customer service in the Philippines. "Please" and "Thank You" is every other word as they are giving you misinformation. Politeness in no way makes up for incompetents. They will usually not transfer to a supervisor without revealing your entire life medical history and being put on hold 5 times in 20 minutes. Even then a supervisor is often not available. All but impossible to get a supervisor in the United States (Connecticare support for members is in the US.) My MD has all but said, I have to deal with them because they don't have time for the excessive runaround associated with getting referrals approved. In January I was told (by Anthem customer service) no referral was needed to see a podiatrist. 2 months later claim denied for not having a referral. WHT??? Eight months later, seek referral to go back to podiatrist again told no referral needed. WTH??? Have to argue for generic meds. Got so frustrated I just pay for directly without dealing with Anthem. I have had Anthem for years and it truly was the GOLD standard. NOT ANYMORE ! I gave them 1 star only because ZERO STARS was not an option.

Wish I could give 0 stars. Make sure to check your plan documents with a fine tooth comb. Had dental work done that was all covered by my plan. Got a bill saying claim was denied and was told there was fine print saying nothing is covered (minus preventative) until 6 months after the plan starting. What is the point of paying for insurance if nothing is covered for the first 6 months? Greedy scam artist company.

If you have an option for insurance company, it would be best to look elsewhere. No Urgent Care centers in 20 miles from Hartford, CT.... An area covered in more than 100 urgent care centers.

These people outright lie and obfuscate in order to avoid paying claims. in December of 2020 I got a letter saying my treatment was covered under my policy. I got treatment in January 2021 and have spent days on the phone with Anthem and the health advocate group trying to get this resolved. Here it is Sept 28 2021, still no closer to being resolved.

Terrible costumer service. Agents give false information due to poor training and don’t ever contact you back after stating you will be called back for follow up.

I work in this field so I do understand how to obtain information but someone needs to answer the phone 1ST! It's like calling the "man behind the curtain in the wizard oz". The sad thing is, it has NOTHING to do with Covid they have always been this way, now they have reason for blame. Shame on you!!! and shame on the Insurance Commission for allowing it. The only reason there is 1 star is because it was required to post!

Horrible customer service

I was lied to by someone at Ingeinorx on behalf of Anthem. Was told I had two deductibles which made zero sense to me. I checked with my broker and the policy itself. No such thing. Turns out Anthem is forcing me to use CVS for prescriptions otherwise they basically won't cover them. Nice work partnering up with a pharmacy that I can't even get someone on the phone to find out if my prescription has been filled. Must be why Anthem has a 1.7 rating and the three CVS locations near me have ratings of 2.3, 1.2, and 1.6. Google should zero or even negative reviews possible. I'll be changing from Anthem ASAP.

I called to ask about my policy and was hung up on

I would rate zero stars but not provided as an option. I am on my third call. First, they hung up on me. Second, disconnected with a sharp, shrill, sound. Now on my third call. I am a provider and had a question on an incomplete payment. Is the difficulty in connecting with them a way for them to save money?! My third try led me to a representative who was very poor. I requested her ID #. She said she could not give it to me. I asked to be switched to a supervisor. She switched me to another agent. I asked this agent for her ID #. She gave it to me readily! I am now on hold for a supervisor. Anthem is the worst!

I work in a provider's office, and this insurance company has the worst customer service of any health insurance company I have had to deal with. Reps are rude, incompetent, clueless, and no one is ever on the same page. I have sat on hold for hours, to be transferred several times, and that's if I am lucky not to get disconnected. Claims sit in pending for months with no explanation....completely unprofessional.

Untrained, unprofessional, don't communicate, don't know their plans. The worst customer service ever. And they have 1,0000 different phone numbers. You call one to find out you called the wrong one, they give you a different number which is also the wrong one, then they give another wrong number and so on. Called three times today. It rings twice then goes dead. No one picks up and the call doesn't drop. Just sits there..dead air. And that is after the first rep was whispering and I asked her two speak up twice, I guess the second time she had enough and disconnected.

Originally paid for my annual physical and then retroactively decided to try and bill me for it a YEAR later for $203 during a PANDEMIC. EVIL EVIL insatiable money monster company. All people working for them should resign. SHAMEFUL

2020 Update: This company has gotten even worse. One could easily quit their job and change careers after repeated dealings with this piss poor excuse of an organization! Provider customer service is the definition of incompetent. Blue Cross is the ONLY company that consistently wastes hours of my time to eventually get nowhere. Their automated systems are worthless and their agents will just shrug you off to surgery phone number. I look forward to hearing they've gone out of business as are many others in the industry.

The number provided doesn't connect you to anyone

Nice company

If half a star was possible I would have checked that!! Just tried to get some info on pricing and policies......yeah sure. Someone....somewhere had to ask me a million questions....just short of dress size and blood type. JUST wanted to speak with an agent. She kept apologizing....just before she HUNG UP on me!! Save yourselves.....there are other insurance companies!!

Like so many others, I can never get a straight answer, sit on hold for 30 mins at a time, never get call-backs that are “promised,” and have no clue how they figure the deductible because it never matches what’s paid out of my HSA account. My calculations showed it was met long ago, yet I still keep getting bills/RX charges. Even when one rep says the deductible is met, I get bills and charges to pick up prescriptions, and other reps claim I still haven’t met my deductible. Nobody can answer any questions with a straight answer. They haven’t got a clue what’s going on and have some terrible record keeping system that I don’t trust at all based on all of the inconsistencies. I feel completely scammed by this company, but have no choice if I want my family to get the medical care they need. I have all sorts of physical complaints but am afraid to seek treatment for fear they’ll just keep charging me more that I can’t afford! They should be ashamed of themselves, considering they are a “health care” company, they sure don’t seem to care much about our health. They care only about their bottom line. The stress caused by all of this is going to send me for psych treatment!

Horrible customer service

Legal fraud, extortion, parasitism: so many words describe the activity of this company. This company uses language like "deductible" and "out of pocket maximum" in intentionally misleading and labyrinthine ways that seem to make sense when you purchase a plan, and then when you actually need the healthcare, you are shoveling money out the window and pulling hair out of your head by the fist-full. You have an HSA that seems to match your deductible, but somehow it's empty before you reach it, and it's run by a different company that has zero relationship to the insurance company, though the insurance plan is packaged and presented as if they are connected. You blow through these invisible barriers and continue to owe money. Jump through the hoops, pre-approve the medications, chase the in-network Dr.s (maybe they take Anthem, but do they accept THIS plan? Do they have a special person in their office who actually KNOWS this?) Fight to get reimbursed, fight to get your prescriptions in time for when you need them. Call the pharmacy, call the Dr., call the insurance company, call the pharmacy, call the Dr. . . the cycle is endless and you never know when you will get your prescriptions or where you stand or what you owe who until you get a bill from collections. Obstruction is the name of the game to pad the pockets of the executives. If every asset they gained with resources needed to care for my child was covered with his blood, the many mansions of the executives would be glistening crimson. Anthem is the modern manifestation of classic vampirism. Single payer now.

So aggravating. The call reps don’t know what the hell theyre doing. All they do is read the fine print to you and can’t tell you anything about a plan. I got duped into a 335.00 monthly payment for insurance and i barley make ends meet. So stupid.

They are crooks and they try denial of claim almost everytime hoping you will just give up. The staff is moronic and never have answers for the simplest question. They give u run around

ive been redirected several times and and nobody can find a claim in the system....horrible service...the redirect numbers are not valid...and then given numbers where foreigners with heavy accents have no clue...call the local they say...then calling the local...sorry no claim in the system for that claim

Health care insurance sucks. They just want to take your money and not help you.

Customer service has you on hold for over a half hour!!! Its ABSURD!! Worst customer service EVER!!!

Nice, serene and comfortable office place. 2 floors with cafeteria in the basement. Cafeteria apparently operates only from 11am to 1:30pm. They have a nice fitness centre and a nice green view in the back. Ample parking space. Easy to spot from a distance. Easily one of the top workplaces I have worked at.

Between my personal contribution and my employers; I pay $800 in premium for my coverage through Anthem. Recently due to their extreme greed, they have decided to end contract negotiations with Hartford Medical Group, so now my PCP and the only public hospital in Hartford is out-of-network for me. Anthem has NOT updated their website to reflect this, so it is currently impossible for me to find a new PCP that they would cover.I now spend $400 a month for insurance I can no longer use. I sincerely hope that someone at Anthem is sleeping great at night with the money they've collected literally at the lives of the sick, some of whom can no longer receive care. The WORST example of corporate greed I've ever seen. It took me over an hour to get a representative on the line to send me a list of practitioners, and most of the physicians they sent me are specialists. If I do die in the next few days, please, someone sue Anthem for their greed and utter incompetence.

Denies pet scan for cancer on a routine basis

you get the phone game called pass the buck , iI ended up talking to someone in the Philippines !!!! still no help......

Horrendous. First, the only way you can access your account on line is through Windows. Not Android nor Apple. Tech support is horrible since although trying everything myself, they have you do the same thing even though I told them I did it already. Then I was told they were having tech problems with these systems. Why wasn't I told this to begin with. Now this was at the beginning of this year. Here it is months later; and same thing. I have to use my computer at work to access my account; pay bills, etc. I have Medicare supplement through them for the first time. This is the last time.

Premiums sky high and they don't pay for anything !!!

This insurance company is beyond terrible I've never dealt with such incompetent people in my life they act like they want to help and apologise for any confusion hang up the phone and forget all about you I recieved a letter stating my premium wasn't paid and I had til March 31 to pay it well my premium was paid out of my auto pay they actually do acknowledge that but they never credited it to my account so you'd think that would be an easy fix they know they were paid so take the 2 minutes to credit my account so it's in the system and I'm not in any risk to lose coverage well it's been 2 weeks and many calls and it's still not done I even talked to the person whose job it is to do that and promised it would be but hasn't been I will be calling Monday time is running out I'll be damn if I lose my coverage because of their incompetence can you imagine how hard it would be to get reinstated even though I can prove I never should've been dropped in the first place

These customer service representatives don't know what they are doing!!! On many occasions I had to call about the same issue and it was finally resolved after the 4th phone call to them!! That's just craziness to have to call so many times for something which could have been resolved if the customer service representatives listened to what my issue was the first time!! And if my employer didn't choose this company for our health coverage then I would never have voluntarily chosen them on my own!!!

I just received a notification that my medicine has been dropped from their formulary. I have to pay full price for a drug that is on the 'essential drug' list? If it's essential then why are they dropping it? This company has no intention of being in the service and provider business, they're only in it for a huge profit even if it means making and keepingcustomers sick.

My application was submitted and paid 12/14/16. Anthem did not send me notice or acceptance of my application and did not send cards until I requested them separately. They are impossible to reach by telephone and their web site access is difficult to use.

"Pathetic" best describes my experience with this company. By far the worst customer service ever. IN THE WORLD. Worse than COMCAST. Grade: F-. Avoid this company! I would give ZERO STARS if possible!!

So frustrating...these people have no idea what they are doing! I've had Anthem since January of 2016. I have automatic billing, and every month get a bill telling me I will no longer be receiving bills and to send my payment ASAP. I received a letter saying that the price may go up for next year, but it hadn't been fully decided if it would yet. In October I get a letter saying that my coverage would automatically renew if I didn't do anything by Dec 10th. So, I *assumed* the premiums would stay the same. Then at the beginning of November, I went to the CT exchange and see that the premiums aren't listed for next year and the deductibles are all higher. This prompts me to log into the website and it says my insurance will not be reinstated for next year. So I call Anthem to cancel any automatic payment after Dec 10, because clearly these people cannot make up their minds what the hell they are doing with my insurance, and the rep tells me that I already called and cancelled my automatic payments...which I had never done. But he said that there are two different "systems" and maybe the new system was wrong. So I wait to see if the auto payment clears, waited a couple days past normal, and it didn't. So I make a payment online, it clears in my bank account and they are calling me non-stop for payment! So much BS for insurance that I can't even use because I never hit the family deductible!!! Which btw, when my daughter needed oral surgery, they wanted me to pay the entire family deductible and gave the dentist the run around for two months until 2 days before the scheduled surgery.... Our individual deductibles are $1500 and family, $6000...no, I didn't have $6,000 in my back pocket...but I could have done the $1500. So, bottom line, my husband works 70 hours a week as a 1099, with no benefits, we pay a fortune on premiums so the deductible would be "lower" and my daughter can't even get the care she needed. So fed up!

Useless costumer service

after about 12 phone calls and over an hour I got NOWHERE

I decided to post my review only because I am so pleased with the customer service. They have been very patient,. They listened to my problems and helpful in resolving them. Best health insurance!

I purchased my gold POS plan through the exchange in 2014 and 2015. Nearly all (in-network) claims were underpaid and required lengthy phone calls. The first call in 2014, the claims department tried to tell me it was because of a deductible. This was a lie, which they corrected after I carefully read the policy and called back. The customer service agents do not know any specifics about each policy. In my experience, they give the answers for the cheaper policies no matter what coverage you pay for. To get it corrected, I had to know everything about my policy. Even armed with that knowledge, they still argued with me on each call before sending the claims back for review (and fixing them weeks or months later). It was 6 months after I terminated my policy with them before they finally fixed the last of the claims for 2015. Actually, they still refused to fix one and suggested that I write a written appeal. All of the claims for both 2014 and 2015 were covered in-network. Full disclosure, the total savings of the corrections likely adds up to less than the extra I pay for my 2016 United Healthcare premiums with comparable coverage. I gave Anthem Blue Cross Blue Shield a pass in 2014 due to all the changes in the Affordable Care Act. They didn't work out any of the bugs in 2 years, and I have serious doubts they fixed them this year either. I can't deal with their horrible customer service.

Completely sucks, waitingis super long and service is just not good

Every time I want to go on-line it tells me I'm not in the system. I have used you for at least a year or more and still can't get in!! Why is this always happening to me?

I have had to call a few times for questions, answers and help. No wait time, very pleasant and helpful....all my needs have been met each and every time!

This company is appalling. There IT systems seem corrupted and customer service gives a different story with every call. Incompetence or they run from a playbook of lies...hard to tell. The best and brightest in Anthem, if there are any of them, are working on a merger deal....if you are a customer you don't count. Their only mission is to line their pockets so best to go curl up and die somewhere...at least you won't have to keep paying these thieves.

You will be dead before someone from Customer Service answers your call!! I was on hold for a total of 1 hour and 37 minutes before I hung up on three separate occasions. They have been difficult and non-responsive to my inquiries - the only thing they are very good at is sending a bill!!