Children's Dental Services

Always helpful very professional never had any issues.

This place is ridiculous. I’ve been calling over and over and no one answer the phone. They keep sending me a bill and I have insurance! Someone from the office called back but could provide absolutely nothing because she wasn’t from billing. She was just returning voicemails. With no intention of solving the issues. My daughter had a simple extraction and covered 100% by my insurance but they haven’t even billed the insurance. This is awful. I’ll never go here again.

My daughter had to get a baby root canal and they were so good and gentle with her. She is high energy and our family dentist had a hard time getting her to relax but the dentist here easily made her feel comfortable. In fact she is requesting they be her regular dentists, so we will be back!

I called for a month to get a hold of someone to get my daughter put on a wait list to be sedated for a treatment. I was told she would be put on the list, I was told emails were sent and I kept asking for a confirmation. Finally I called and basically demanded I speak to someone about it, only to be told I had to come in again to sign paperwork to put her on the list and to speak to a doctor. A MONTH I have been calling. Extremely negligent.

This is the absolute worst dentist ever. I have 7 kids and have been to multiple. I would never take my dog there to be seen. They can’t answer any questions. Everything I asked them they said they don’t know and didn’t try to find a answer from someone else. They did not listen to me or my son when I asked to give more numbing. Instead they held my baby down more and continued to torture him. I have seen my children get tooth pulled multiple time. Never have I seen my child held down or screaming and saying it hurt so much. They do not care about children at all. I’m sure my son will be scared of them now.

Staff are nice and make the child feel comfortable. They explained everything they were doing to my son to help keep him calm! Thank you guys!

Went in for a 10 mins. Appointment is basically waste my time to be off from work. They only count how many cavity she have. Did not do any xray. My daughter is on the waiting list for hospital. Would be nice if they answered phone call and update parent on waiting list. It will also be nice if they return phone call back. Phone call to schedule an appointment do take at least 30 mins. If you call around noon. Best to call first thing in the morning.

some of the nicest dentists,hygienists and people you will ever meet.thank you,so much!!!?‍♂️

Clinic was uncomfortable, dentist only looked at our daughter for a few seconds and gave us a quick answer without really finding the issue. After the exam the staff was not very courteous and just sat in the room after without directing us anywhere, very awkward.

Staff is amazing and my kids have made friends with one of the assistants! Dr Zimmerman has done wonders for my boys! Both my boys have sensory issues and one has ADHD and Dr Z talks to them and explains everything he is doing and how things work and or used for! He is an honest Dr and a family man! He always ask how we are doing and gives us an update on his family! Hands down a good family man! His staff is all so sweet and makes sure my kids are taken care of! Thank you guys for loving my babies as your own!!

Went to this location 2021. Parents please read this: This Dentist service is NOT suitable for young children, especially 5 and under. The other bad reviews should be taken to heart. The dentist claimed 6 years experience with kids, yet apparently hasn't learned anything to lessen the first real experience of extensive dental care. No posters to look at, nothing was explained to my child like the drill or the cleaning instruments. To say they were terrified is an understatement, and as a parent I found myself filling in what was all happening. I tried to keep up their bravery. They do lie to you, they don't x-ray or clean, just a very very rough examine before trying to push a crown on any known cavity. Parents, do your research, keep knowledge on common dentistry practices. If your child starts to panic because they're scared it's incredibly difficult to come back from that to get any dental work done. This facility itself is so bare, no pictures, nothing cheerful. The rooms have adult sized chairs, that's not appropriate for children. Their instruments are not carefully laid out, i.e. probably not clean as I saw few sterilized individual packaging. It felt they never wrote what the appointment was for ahead of time, had you fill out a form when you get to your actual day. Unprofessional, unorganized, unfriendly rooms, only the reception was nice. You've been warned, find another place for your young children. They really need to learn from other children's dentists.

TERRIBLE EXPERIENCE! The staff was soo disrespectful! They literally didn’t even look at my child they gave me advice and blamed me! About it they didn’t check her or anything!!! Shut this place down ! It has always been such a terrible place!

They weren't terrible, but definitely not a place I would refer people to. I took my almost 3 year old to the Minneapolis office. I sat in the chair with my daughter while 3 workers surrounded us discussing how understaffed they were. They also were very brief in discussing my concerns. They gave me a one sentence response to my concerns about having her tooth pulled. I'm not sure if they were downplaying the pain with getting a shot, but my daughter screamed and kicked through it. She can exaggerate sometimes, but I'm not confident that it truly was only pressure and not pain.

Followed all COVID procedures. After reading reviews I got nervous about bringing my son here, but the staff who worked on him were very kind, gentle, and explained everything they were doing. I wish I could remember the name of the dentist but she was absolutely wonderful. Thank you for being so kind to my son and I!

I Regret not Seeing the reviews before making the appointment for my 5yrs old. I'll Never taking my kid to This place again. Terrible experience.

I will never take my daughter back here again ????

Horrible ☹️ they never answer the phone ☎️ and when they do they do it with ugly attitude not to mention they leave you on hold for over 30 minutes!!!?????

Rude and disrespectful!

If I could give 0 stars I would, worst kids dentist ever been here twice both were bad only option when my daughter was on MA now she isn’t so we can go to a great dentist instead my daughter is TERRIFIED of the dentist because of this place!

Terrible experience with doctor DO. She drilled into my 3 year olds lip on the inside during a crown insert procedure. She was aggressive with the tool hands, arms and words. She kept telling my daughter that if she didn't stop crying she would not go home! She also said that if my daughter continued to cry she would not do any work on her. I repeatedly asked Dr.Do to not speak to my daughter that way which only causes trauma. When I saw her grip my daughters head aggressively I immediately shouted and said to her to not treat her that way. She continued and ignored me. This particular doctor shouldn't even have a license to Drill let alone teach because she doesn't have the patience. She's rude and inconsiderate of others. She had no empathy. She emotionally abuses her patients. I know this because I worked there back in 2006 and obviously she still works the same way. She's a disgrace to the company.!

I was glad i found a dentist that was open during covid and I was able to get in to have a broken tooth pulled even though I wasn't a patient. Staff seemed friendly. Cost was great. When I got the bill I was happily surprised that it wasn't through the roof. It is based more for children but they will see adults as well.

I went in 2 weeks ago for mouth pain they took xrays and said nothing wrong they don’t know why it hurts in one side. Last night I was eating a muffin and the same tooth I was complaining about cracked in half. Ow I have a hole in my mouth and is in so Much pain. From the start they acted like they didn’t want to service me and had an attitude when I kept saying it hurts to the tough even when she was touching with her instruments I made it clear it hurts bad . And they still did nothing

I don't understand the complaints on here! Best dentist I have ever been to!

Terrible experience. These people should not be working with kids. My 4 year old is now terrified of the dentist because of this experience. Will never go back.

Dont come here. The reviews speak

Great dental service, as long as you get the right staff.

Dental assistant was very helpful- I feel bad that I didn't get her name. But! The dentist that seen my child was clearly aggravated and very rough and vaguely explained what she was doing before poking in my daughter's mouth which of course scared her. YOU CAN'T POKE A 5 YEAR OLD AND EXPECT THEM TO BE CALM! This place is dirty and smells bad. Definitely not the place to take children. They said they would like me to sign a form to use restraint straps on my child- THIS IS WHY PEOPLE ARE SCARED OF THE DENTIST! There is no way in hell I would strap my child to a chair so some angry little old lady can poke around in her mouth. I got out of there as fast as possible. Absolute insanity.

Set up a whole exam and scheduled work only to show up for an appointment and be told that I need to go somewhere else. Instead of confirming the appointment the Friday before I should have been referred out ahead of time to have a greater chance of scheduling somewhere else. Thought it was a good choice seeing as they work on pregnant women, but I would definitely reconsider if you are thinking of coming here. Understandable it's a children's clinic but communication and ways of handling certain situations can definitely be improved. Now I have to pick up my records and find a clinic in a matter of two months to scramble and get some type of work completed when I could've been referred out back in July and not wasted time or money traveling to an appointment just to be turned away.

I’ve had 2 different experiences with this service and both have been extremely disappointing. Not only are the sites impossible to find but the dentists are rude and the locations are in meeting rooms or shut down areas. I would expect better than feeling like I am getting 3rd world dental care. It is a shame that this is the only options for our foster children who already go through so much to be deemed “less than” that they get a pop up chair in some random room. The only positive thing I can say is the phone operators are very friendly and helpful.

A great place to take your kids I really recommend it

IS NOT SPECIAL NEEDS FRIENDLY. I had the worse experience of my life . My five year old had tooth pain . Side of his face was swollen took him here & this was by far the worse experience of my life . I had explain to the nurses and Doctors,also wrote on his paperwork he’s Autistic and is Non Verbal. Have anxiety when coming to a doctor office . The nurse was so rude and didn’t even want to take on my child . Had me and my child sit in the hallway until another doctor would see him . As the other doctor came he was fussing didn’t want to sit so they retrain him and checked his tooth . He was upset screaming kicking and the nurse pulled me to the side and said we are referring him somewhere else . Told me to take my child to the our car and that they would explain everything and bring our referral to the car ! I was upset and shocked because my child was uncomfortable screaming because of discomfort . He has to continue to be in pain because they refused to treat him because of his special needs !

I took my son a couple of times to this place since the beginning I didn’t like how they treated my son last time I took him because one of his tooth was hurting I told the dentist which tooth was she said she was going to fix one of his back tooth first because he needed to have that one fixed she didn’t treated him nice he is 7 years old he was asking what are they putting in my mouth she told him that he didn’t need to know he started to scare and crying she told him that he was old enough to be doing that he got in infection in the other tooth that she didn’t wanted to fix i feel disappointed about this place

My child had to have teeth pulled and fillings screamed the entire time they said they were going to restrain if didn't cooperate. Won't go back to this place again it was dirty unorganized and wasn't impressed with the staff

Dr Phoung was great as well as the two hygentist that assisted. My son acted a plum fool but they were understanding and patient. I will be back!

Horrible clinic, very filthy and unorganized. Do yourself a favor and trust me when I say don’t bring your kids here!

The staff were kind and patient. The dentist talked to my daughter to let her know what she going to do and how she would feel afterwards. The dentist was aware of my daughter's pain level and allowed her to have a break.

Took my 2 year old here because they told us he needed a crown on his molar. He was scared when we got there and they said they had to strap him down to the chair. They said it takes 30 min for a crown to be put on, which means for 30 min my child would have been screaming in terror while he's restrained to the chair, mouth pryed open, etc. They kept pushing me to sign the consent for restraint. I said this whole thing was making me uncomfortable and kept asking questions. They seemed annoyed that I questioned them. They kept saying they do this all the time. I left and I'm never taking my kid back there. The place was filthy. When I called a new dentist office and described Children's Dental services, they were horrified and couldn't believe it was an actual dentist for children.

The dentist and the techs we're great with my daughter. it is a wonderful place to go to and a helpful place to go to, especially if you don't have insurance or you are still waiting for insurance

If I could give this place 0 stars I would. Place was nasty and dirty. I didn't want my boys to touch anything! My husband didn't want us to go back there again. And the dentists didn't seem to know how to handle or talk to any kid. If you don't care for quality and professionalism. This is the place for you.

I don't like how negligence this place is.

Left a voicemail on march 14th for someone to call me back and today is the 22nd no call back and called 3x only to be placed on hold. Really? Bad business

Want better service go to community dental services! They take kids too so stray away from this nasty place so it can get shut down sooner!!

Place is disgusting, even with the new remodeling. Floor tiles and walls are random colors. Look more like a zoo then a reputable children's clinic. I would give them a 0 star if I could. Never coming back and will tell everyone the same thing.

I scheduled an appointment with them in early febuary for my 4 year old who has bad tooth pain in his back tooth. I explained that i have took him to the ER in regards to the pain. They scheduled an appointment. About 2 days befote the appointment they called to reschedule due to not enough staff. So i rescheduled to the Next earliest apt and guess what. They had to reschedule due to construction. Fast forward to today july 19th. I have been reschedule 5 times for really stupid crazy reasons. I suggest going somewhere else where they will actually care about patients.

From reading the reviews I am not the only one. I thought I had booked my appt at the Hennepin location but arrived to find out the my were remodeling and had to go to the location on Broadway northeast. Red flag right there. Sorry to say Broadway is not a reputable street in any part of the city. Really easy to find. But oh wait until you get in there. Strong smell of cheap bleach. But they need something cause the sick kids in the waiting room. Sneezing and coughing! They made of needed more than that! Broke toys and below average decor and cleanliness. But they say never judge a book by its cover. I have to fill out paperwork and proceed to the back for X-rays. A Muslim woman that pretty much didn't say anything to me took forever to take X-rays. Then sent my son down the hall for hygiene. Whatever that is. No explaination just down the hall. While my daughter did her X-rays. She need to get two spacers removed and was assured that it would be easy. And a student dentist would do it. I go to the room with my daughter to find my son in the chair getting his teeth cleaned. Had no idea they had even started. Now here's where the problem starts. I watched two employees try to find the right tools. In and out the room for 5 minutes. Trying to set up for this so called easy procedure. Novocain is administered and they start cleaning the teeth and doing the sealant. And after almost 20 minutes of work they thought they could pull my daughter teeth. She was in so much pain . I couldn't believe it considering she had such a easy time with the dentist the last visit. The finally get the spacer out and the tooth is still in. So they administer more novacain. For my daughter to still be in pain. She was supposed to get both done . But I assure you I will not be returning under no circumstances. She is now sleep and unable to go to school. I feel so bad cause I had a bad vibe from the moment I walked in the place. Oh not to mention the ladies doing the work touched several objects in the room with her exam gloves on. This place need help or retraining. So disappointed she will forever remember this experience. And I blame myself for not trusting my motherly instinct.

We had a very positive experience overall. We were able to get into a cancelled appointment for a 60 minute restoration pretty quickly with calling on a regular basis for about a week. The staff were very calming and reassuring to my daughter throughout the procedure. They also have a very diverse staff that speaks lots of languages. My only complaint is that they don't do a regular cleaning every 6 months unless the child is over 7 or if it is very badly needed. It also felt very rushed with our initial appointment sort of like a dentist factory.

I have been sitting here for almost an hour for my son to be taken back and all they have been calling back are the samolian kids that have came in after us. This is ridiculous!

Read whole review!! My son has yet to have his appt but Zoe helped register us even though she was super busy. She took the time to answer all my questions and make me feel appreciated. She is a rockstar! We'll see how his appt goes in 2 weeks. Since my last review, my son had one appt where they came up with a treatment plan for his teeth. I was told that if in that time my son needs a root canal that we would have to be referred out since that is not done at that location. Fast forward 2 weeks later, had to bring my son in for an emergency dental appt- they first use novacaine vs the laughing gas, which I was told would be used in his appts. 2nd I was informed that once a month they have some one come in to do root canals. While I still recommend this place, I think everyone has different information.

It was the worst experince ever!! My son had a terrible time there the dentist tried to hold my son down to get his bad tooth out she kept telling my son u stop u stop the place was dirty and had bugs crawling around!! That place is not worth it no matter how bad the child is in pain i dont not recomend going there ever!! They claimed my son wouldnt corporate but the truth was he was scared and she scared him even more. Will never go back there!!

I have been to dental offices in India, Mexico and Colombia and would rather take my daughters there than this place. I had an Asian dentist clean both of my daughters teeth plus remove 2 cavities on my older daughter in less than 10 minutes. Had to yell at the dentist several times to stop because the analgesic had not taken affect yet because they where in such a hurry. My guess is this how they treat Hispanics and other immigrants who cannot speak English well enough to defend their children or have them seen elsewhere. After speaking to others in the community learned that this organization has been sued several times without success by patients. Furthermore the place is dirty, dirty enough for me to maybe consider contacting a regulatory group at the city or state level. Will never take my children here again and will warn people about this place.

They are so frienly staffs, professional in services. Their equipments are cleaned. My kids loved it. Especially, no waiting longtime if you got appointment. Thanks Children's Dental Broadway.

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I took my grandson for his first dental appt.today. He is 6yrs.old. This clinic was so unprofessional. The woman who helped us didn't explain what she was doing. She told us about cavities and moved so quickly that I had to follow her around trying to understand. I have never done this before, rated someone publicly but I am so upset about this clinic I felt I had to tell people. I also called the clinic and told them about what happened.

I would never recommend them! The dentist we saw was rude and they wouldn't email my daughter's x-rays because apparently it takes 30 days to email them!... I feel that's there way of making you stay with them! I would rather pay to have new x-rays taken then to bring my daughter to them again!

Very unprofessional & organized! Waited over an hour past our appointment. It's very dirty.

Got a call from someone calling to confirm an appointment and when I told them I needed to reschedule, they ask why and I said I have an family emergency and I was told this would count as a fail and the next time they will put my kids names on a waiting list and when I ask why she hung up on me. I am so over this facility, they are not professional and you can never get through to anyone. They have all students running this place and they dont know what their doing!!!

Took my 7 year and had a decent experience. The staff was friendly and seems knowledgable. It might not be the high end but when I saw how busy it is, its hard to keep that place spotless clean especially being that its a community clinic. The wait time were a little longer though.

To answer the phone to make an appointment take forever i was on hold for 45 min the so now i found better place for my kids

Filthy. The entire place was dirty and the kids were throwing blocks at the wall as hard as they could. No control.

Please read the entire review I leave!!! I brought my son in for a cleaning. We got to a location and he only got pictures taken of his teeth and told me I had to reschedule for a cleaning. I was not very happy!! The dentist then told me he had 3 cavities. He is extremely scared of the dentist. He is 7 years old and have never gotten him to sit in the chair. It took about 15 minutes to even sit in the chair for the pictures. I scheduled him a appointment to fill his cavities. I was expecting to have to reschedule the appointment because he has such an extreme fear. We got in the appointment and the dentist was so wonderful. She took her time and was so patient with my son! She truly has a gift to work with kids. She talked him through everything! We have been other places and they would not see my son because he has such a extreme fear of the dentist. She filled all 3 cavities, I thought they wouldn't be able to one. I would highly recommend this place for a apprehensive child. She took the fear out of going to the dentist for my child! I can only say thank you for your patience and kindness to my son. I am so grateful that dentist like her exist!

Both of my kids go to the clinic and they love it because the staff are such caring and professionals persons. It is very difficult schedule or reschedule an appointment if you try to do it by phone but in person it is great!.