Castle Medical Center (Now known as Adventist Health Castle)

I was referred to Adventist Castle for an ultrasound on my throat and neck. My ultrasound technician Allen was excellent !! He was friendly, caring, thorough, professional and most of all reassuring. He put me at ease by answering my questions about the procedure itself. I also enjoyed the responses he gave about his educational background and training. My guess is that he knew I was a bit anxious and answering my questions and talking to me would ease my anxiety. It sure did ! Thank you Allen (and the other people who made my experience a positive one from the Covid screeners, ER registration clerk and Imaging staff)

I just went to Castle Hospital last week as a patient. My Nurses and assistants were the best! Joshua and Gerald were really sweet. Gerald went above & beyond to make my “staycation” the best. My other nurses when I moved rooms were also great! Sorry I don’t remember all of their names. Everyone there were really nice. Mira from HR was also awesome. She helped me so much by getting me a ride home. I thank them all for making my stay there as awesome & epic as it could be! I highly recommend booking your next staycation (aka medical procedure) there.

My husband came in to the ER at 8:30 pm. Took him in at 9:15pm. And said they would call me for an update. No staff has called me yet…it is midnight, I’m sitting in my car. Oh, staff just said no to a patients daughter who has to use the restroom. Not the friendliest greeting and was sat six feet from a patient who had a fever, coughing, runny nose and sneezing…Gross! This patient had to take a Covid test because of fever, but still sat my husband nearby.! I made him move a little further. He came in after calling his doctor and him recommending to go to ER with symptoms of headache, nausea and high blood pressure reading. He said ER staff was being kind but ordered a scan and when he came out told him the computer was down. Can’t read his scan? Put him on IV and meds for assuming blood pressure and headache. My husband just called me and said doctor came in and said scan shows no bleeding and will be discharged. Thanks for zero updates Castle! My husband had to update me along the way.

Billing dept. is THE WORST! Not only do they lack expertise and professionalism in their field, they expect you to clean up the mess they made! They fail to send you itemized statements or bills then send your astronomical account to their unprofessional collection agency demanding payment. It happened to my elderly mother and had I not intercepted the call, my mother would've completely panicked. Because my mom has dual coverage, I knew she could not possibly owe the $40,000+ they said she did. After contacting medicare and HMSA, sure enough, my mother's account was paid and the amount owed in question was only $46.00, not $40,000! And to make matters worse, neither Castle Hosp. nor their collection agency can provide me with the information as to what the $46.00 charge is for. They expected me to pay my mom's account just because they said it's owed. HELL NO! I have filed a complaint with the patient advocacy office on behalf of my elderly mom in the hopes this does not happen to any other elderly person. Shame on Castle!

Good place. Police took me to here when I had heart attack. All the staff took good care with respect.

My wife had an emergency two days ago. I would like to take this time to share my deepest appreciation to all the professionals that helped. From the fire fighters, the EMS responders, ER Doctors and Nurses, the Laulima Ward Nurses and Dr. Jamalah Munir. Your professionalism are second to none. Aloha does live there at Castle Medical Center - Adventist Health. Mahalo Nui Loa!

Throughout the last sixteen years, my family and I have have experienced below average care from some of the worst people I have ever met. Fully aware of the magnitude of that statement, it is neither exaggerated or carelessly said. I truly mean it. The emergency room staff have managed to be consistently cold, prejudice, negligent, arrogant, ignorant, and at times hostile in their rudeness. Most of the physicians we encountered, only wanted to be heard and obeyed. Our questions were met with overt annoyance and condescension. Most of the non-ER nurses were great. The exception being the ones who talk with each other like you're not there, and the ones who are too egotistical to admit they suck at finding veins for blood draw/placing IV.

From the entrance way to the checking out after my 1st COVID-19 vaccination everyone was AWESOME!!! Friendly, kind and aim towards patient care!! Anita thank you for "breaking the ice" while giving everyone their vaccination!! You made me and others around laugh and feel more at ease. Melisa thank you for explaining everything so clearly for my next vaccination. They were so well organized it went real smooth through the whole process. Mahalo again for your kindness!

I just had to give my thoughts on Castle’s ER. I’ve been here 2 times now and both times I was given the best care and treated like I mattered and I was their priority which I know is hard to do especially with the state of medical care right now. I will choose castle over tripler if god forbid I have to make another Er trip. I’m always in and out in an hour or two as well. Cant say enough good things about the folks over here.

OUTSTANDING care and staff!

So sorry the staff are hilarious. They are insurance money hungry . Some are fired and patients complained to HMSA.

I have used the ER here twice. Once for my self and once for my son. I have been blow away by the level of care I received both times. I was seen immediately and taken very seriously.

Our two oldest kiddos were born here.

We were able to get in the ER pretty much right away and tests were done very quickly. Everyone was very caring and compassionate. We received great care both from the ER and the hospital.

Amazing staff! Everyone who I spoke with was kind and attentive, they make sure you are cared for and informed. I felt very comfortable, which is not an easy thing to achieve in an ER. I am so grateful to have been treated there.

Rude staff answering phone do not give information about what castle offers. Asked about healthy living programs did not give any information, all that I was told by person was if accepted I need to talk to a Doctor. Not even what I asked. Poor reflection of quality of service. Hope all conversations are recorded when people call in for help.

So kind ! One of the best hospital in Hawaii!

CONGRATULATIONS TO CASTLE!! Fantastic staff!! Clearly the best hospital on the island, as is evident by their newest award for service. One of the Best hospitals in the Nation, Presidential level award. The ER staff is kind, attentive, and explains everything. The imaging center was very patient with me and provided fantastic service. Forward thinking EV stalls in the parking lot, and even FREE valet parking for their patients. Pharmacy staff will meet all of your expectations even when you bring in outside prescriptions. Thank you all for your help during my time of need.